{"title":"威尔士国民保健服务补救安排-他们为威尔士病人做了正确的事情吗?","authors":"M. Rosser","doi":"10.1177/1356262214566700","DOIUrl":null,"url":null,"abstract":"Mari Rosser examines the operation of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011. She comments on the intention behind the National Health Service Redress measure passed by the Welsh Government in 2008 and reviews how successful this has been in delivering an effective complaint handling process. She highlights the areas where she considers that the process is not working as it should be.","PeriodicalId":89664,"journal":{"name":"Clinical risk","volume":"20 1","pages":"144 - 149"},"PeriodicalIF":0.0000,"publicationDate":"2014-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/1356262214566700","citationCount":"0","resultStr":"{\"title\":\"The Welsh NHS Redress arrangements – Are they putting things right for Welsh patients?\",\"authors\":\"M. Rosser\",\"doi\":\"10.1177/1356262214566700\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Mari Rosser examines the operation of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011. She comments on the intention behind the National Health Service Redress measure passed by the Welsh Government in 2008 and reviews how successful this has been in delivering an effective complaint handling process. She highlights the areas where she considers that the process is not working as it should be.\",\"PeriodicalId\":89664,\"journal\":{\"name\":\"Clinical risk\",\"volume\":\"20 1\",\"pages\":\"144 - 149\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2014-11-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://sci-hub-pdf.com/10.1177/1356262214566700\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Clinical risk\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1177/1356262214566700\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Clinical risk","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1177/1356262214566700","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
摘要
Mari Rosser审查了《2011年国民保健服务(关切、投诉和补救安排)(威尔士)条例》的执行情况。她评论了威尔士政府2008年通过的《国家保健服务补救措施》背后的意图，并审查了该措施在提供有效的投诉处理程序方面取得的成功。她强调了她认为这个过程没有发挥应有作用的领域。
The Welsh NHS Redress arrangements – Are they putting things right for Welsh patients?
Mari Rosser examines the operation of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011. She comments on the intention behind the National Health Service Redress measure passed by the Welsh Government in 2008 and reviews how successful this has been in delivering an effective complaint handling process. She highlights the areas where she considers that the process is not working as it should be.
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