社论:融合管理和工作场所健康:数字化研究议程

IF 2.4 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH
Kathrin Kirchner, Christine Ipsen
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引用次数: 1

摘要

数字化导致了公司的变化,新的商业模式和新公司的成立。当新技术允许并要求新的工作方式时,工作场所就会发生变化。例如混合远程工作,员工可以使用视频会议系统或在线平台、虚拟世界会议或通过远程呈现机器人的移动呈现等技术进行同步协作。这些技术使工作场所能够容纳远距离的员工和管理人员,实现更高的灵活性和更好的家庭和工作兼容性,有助于减少交通,因此可能改善气候变化。在医疗保健领域,服务机器人可以在护理人员短缺的情况下帮助员工照顾病人。其他工作场所使用心理健康技术应用程序不断收集有关人们心理健康和福祉的数据,使工作场所能够采取行动并提供必要的员工援助计划。例如,大数据分析带来了新的可能性,因为它可以支持管理者的决策,特别是在需要快速行动的复杂情况下。特别是,人工智能(AI)允许在Wolt、Mechanical Turk或Uber等数字平台上进行零工工作,这是一种新的、灵活的工作形式,可以包括不同的员工队伍。新技术也导致了工作场所的重组。在未来,办公室可能会更加开放,提供免费座位,以便员工可以见面,并包括允许远程员工整合的技术。在其他情况下,当工作场所允许人们在家工作时,可能需要更少的办公空间。然而,员工和经理可能更喜欢来办公室与同事见面,就新项目进行头脑风暴,讨论正在进行的项目中的问题。此外,在家工作的员工需要通过视频会议或远程呈现机器人融入此类会议。总之,通过数字技术实现的这些变化要求采用新的负责任的管理方法和工作设计,特别是如何确保所有人的工作场所健康。在这样的转型过程中,领导力需要组织的支持(Ipsen等人,2018)。这种支持确保了管理者与变革过程同步发展,因此他们的管理和领导与新的工作方式相匹配,而不是反映事物的过去和过去。然而,最近一项关于管理者在变革时期领导员工的研究表明,组织支持是有限的(Ipsen等人,2022)。由此,我们了解到融合管理和工作场所健康的重要性,它涉及所有层面和因素。虽然这些新的数字技术为企业、员工和管理人员提供了机会,但它们也有潜在的缺陷。新技术还允许收集大量数据,例如通过传感器、数据跟踪、工作场所电脑或GPS。在家工作时,可以对员工进行数字监控,并可以分析这些数据以了解工作习惯和绩效,因此可以奖励或惩罚员工(Jeske, 2022)。一方面,数据收集和分析可以对员工的工作进行更公平的评估。另一方面,算法决策不透明,只能依靠现有数据,因此可能有偏见,被认为是不公平的。数字监控的负面影响在平台上已经可见,持续的监控和快速的任务分配可以导致更高的工作节奏,没有休息(尼尔森等人,2022)。此外,对社论的担忧也越来越多
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Editorial: Fusing management and workplace health: a research agenda on digitalization
Digitalization leads to changes in companies, new business models and the founding of new companies. Workplaces change when new technologies allow and demand new ways of working. Examples are hybrid-remote work, where employees can collaborate synchronously using technologies like video conferencing systems or online platforms, meetings in the metaverse or mobile presence through telepresence robots. These technologies allow workplaces to include employees and managers from a distance, allowing higher flexibility and better compatibility of family and work, contribute to less traffic and, therefore, potentially improve climate change. In healthcare, service robots can support employees in patient care in times of shortage of caretakers. Other workplaces use mental healthtech apps to continuously collect data about people’s mental health and well-being, allowing workplaces to act and provide the necessary employee assistance programs. For example, big data analysis leads to new possibilities, as it can support managers’ decisions, especially in complex situations where quick actions are necessary. In particular, artificial intelligence (AI) allows gig work on digital platforms like Wolt, Mechanical Turk or Uber as new, flexible work forms that can include a diverse workforce. New technologies also lead to a reorganization of workplaces. In the future, offices might be more open with free seating so that employees can meet and include technologies that allow the integration of distant employees. In other cases, less office space may be needed whenworkplaces allow people to work from home. However, employees andmanagers might prefer to come to the office to meet their colleagues, brainstorm about new projects and discuss issues in ongoing projects. Furthermore, employees working from home need to be integrated into such meetings via video conferences or telepresence robots. Together, these changes made available via digital technologies call for new and responsible management approaches and work design, particularly how to ensure workplace health for all. Leadership during transitions like these requires support from the organization (Ipsen et al., 2018). The support ensures that the managers develop in tandem with the change process, so their management and leadership match the new ways of working and do not reflect how things were and used to be. However, a recent study of managers leading their employees through times of change shows that organizational support was limited (Ipsen et al., 2022). From this, we learn the importance of fusing management and workplace health and that it involves all levels and factors. While these new digital technologies provide opportunities for businesses, employees and managers, they also have potential pitfalls. New technologies also allow the collection of a massive amount of data, e.g. via sensors, data tracking, workplace computers or GPS. Employees can be digitally monitored when working from home, and these data can be analyzed to learn about work habits and performance, so it is possible to reward or punish employees (Jeske, 2022). On the one hand, data collection and analysis could lead to a fairer evaluation of an employee’s work. On the other hand, algorithmic decision-making is untransparent, can only rely on available data and might therefore be biased and considered unfair. The negative consequences of digital monitoring are already visible in platformwork, where constant monitoring and quick assignments of tasks can lead to a higher work pace with no breaks (Nielsen et al., 2022). Furthermore, there are growing concerns about the Editorial
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来源期刊
International Journal of Workplace Health Management
International Journal of Workplace Health Management PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH-
CiteScore
4.20
自引率
22.70%
发文量
37
期刊介绍: Coverage includes, but is not restricted to: ■Best practice examples of successful workplace health solutions ■Promoting compliance with workplace health legislation ■Primary care and primary prevention ■Promoting health in the workplace ■The business case for workplace health promotion ■Workplace health issues and concerns, such as mental health, disability management, violence and the workplace, stress, workplace hazards, risk factor modification and work-life balance ■Workplace Culture ■Workplace policies supporting healthy workplace ■Inducing organizational change ■Occupational health & safety issues ■Educating the employer and employee ■Promoting health outside of the workplace
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