亲服务或反服务员工行为:多层道德视角

IF 2.9 4区心理学 Q2 PSYCHOLOGY, APPLIED

Human Performance Pub Date : 2017-10-20 DOI:10.1080/08959285.2017.1399130

Feng-Hsia Kao, B. Cheng

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引用次数: 14

摘要

本研究采用多层次研究方法，探讨伦理意识形态、道德领导和伦理氛围对服务型组织公民行为和服务破坏的影响。本研究收集台湾地区36家酒店餐饮单位的资料。样本包括504名员工和36名主管。结果表明:理想主义与服务型公民行为正相关，与服务破坏负相关;相对主义则相反。道德领导和伦理氛围与服务型公民组织行为正相关，与服务破坏负相关。此外，道德领导对相对主义与服务型公民组织行为之间的关系有调节作用。伦理氛围调节理想主义与服务型公民行为、服务破坏的关系。讨论了本研究对研究和实践的启示。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Proservice or antiservice employee behaviors: A multilevel ethics perspective

ABSTRACT We adopt a multilevel approach to investigate ethical ideology, moral leadership, and ethical climate in predicting service-oriented organizational citizenship behavior (OCB) and service sabotage. Data were collected from 36 food and beverage units in hotels in Taiwan. The sample comprised 504 employees and 36 supervisors. Results show that idealism is positively related with service-oriented OCB, but negatively related with service sabotage; relativism is the opposite. Moral leadership and ethical climate are both positively related with service-oriented OCB and negatively related with service sabotage. In addition, moral leadership moderates the relationship between relativism and service-oriented OCB. Ethical climate moderates the relationship between idealism and service-oriented OCB and service sabotage. The implications of this study for research and practice are discussed.

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来源期刊

Human Performance PSYCHOLOGY, APPLIED-

CiteScore

4.30

自引率

0.00%

发文量

期刊介绍： Human Performance publishes research investigating the nature and role of performance in the workplace and in organizational settings and offers a rich variety of information going beyond the study of traditional job behavior. Dedicated to presenting original research, theory, and measurement methods, the journal investigates individual, team, and firm level performance factors that influence work and organizational effectiveness. Human Performance is a respected forum for behavioral scientists interested in variables that motivate and promote high-level human performance, particularly in organizational and occupational settings. The journal seeks to identify and stimulate relevant research, communication, and theory concerning human capabilities and effectiveness. It serves as a valuable intellectual link between such disciplines as industrial-organizational psychology, individual differences, work physiology, organizational behavior, human resource management, and human factors.