学生助理能有效地提供聊天参考服务吗?学生成绩单与图书管理员成绩单

Q3 Social Sciences
Vera J Lux, Linda Rich
{"title":"学生助理能有效地提供聊天参考服务吗?学生成绩单与图书管理员成绩单","authors":"Vera J Lux, Linda Rich","doi":"10.1080/10875301.2016.1248585","DOIUrl":null,"url":null,"abstract":"ABSTRACT To determine if undergraduate student information desk assistants were effectively staffing the library's chat reference service, librarians at Bowling Green State University embarked on a chat transcript analysis project, comparing the performance of librarians to student assistants. Although student desk assistants generally did not perform as well as librarians, it was concluded that with a renewed emphasis on continual oversight and training, students were a very viable option for staffing a chat reference service.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2016-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10875301.2016.1248585","citationCount":"22","resultStr":"{\"title\":\"Can Student Assistants Effectively Provide Chat Reference Services? Student Transcripts vs. Librarian Transcripts\",\"authors\":\"Vera J Lux, Linda Rich\",\"doi\":\"10.1080/10875301.2016.1248585\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"ABSTRACT To determine if undergraduate student information desk assistants were effectively staffing the library's chat reference service, librarians at Bowling Green State University embarked on a chat transcript analysis project, comparing the performance of librarians to student assistants. Although student desk assistants generally did not perform as well as librarians, it was concluded that with a renewed emphasis on continual oversight and training, students were a very viable option for staffing a chat reference service.\",\"PeriodicalId\":35377,\"journal\":{\"name\":\"Internet Reference Services Quarterly\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2016-10-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://sci-hub-pdf.com/10.1080/10875301.2016.1248585\",\"citationCount\":\"22\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Internet Reference Services Quarterly\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1080/10875301.2016.1248585\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q3\",\"JCRName\":\"Social Sciences\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Internet Reference Services Quarterly","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/10875301.2016.1248585","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Social Sciences","Score":null,"Total":0}
引用次数: 22

摘要

为了确定本科学生咨询台助理是否有效地为图书馆的聊天参考服务提供人员,州立鲍灵格林大学的图书馆员开展了一项聊天记录分析项目,比较图书馆员和学生助理的表现。虽然学生前台助理的表现通常不如图书管理员,但研究得出的结论是,随着对持续监督和培训的重新重视,学生是一个非常可行的选择,可以为聊天参考服务提供人员。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Can Student Assistants Effectively Provide Chat Reference Services? Student Transcripts vs. Librarian Transcripts
ABSTRACT To determine if undergraduate student information desk assistants were effectively staffing the library's chat reference service, librarians at Bowling Green State University embarked on a chat transcript analysis project, comparing the performance of librarians to student assistants. Although student desk assistants generally did not perform as well as librarians, it was concluded that with a renewed emphasis on continual oversight and training, students were a very viable option for staffing a chat reference service.
求助全文
通过发布文献求助,成功后即可免费获取论文全文。 去求助
来源期刊
Internet Reference Services Quarterly
Internet Reference Services Quarterly Social Sciences-Library and Information Sciences
CiteScore
2.40
自引率
0.00%
发文量
13
期刊介绍: Internet Reference Services Quarterly tackles the tough job of keeping librarians up to date with the latest developments in Internet referencing and librarianship. This peer-reviewed quarterly journal is designed to function as a comprehensive information source librarians can turn to and count on for keeping up-to-date on emerging technological innovations, while emphasizing theoretical, research, and practical applications of Internet-related information services, sources, and resources. Librarians from any size or type of library in any discipline get the knowledge needed on how to best improve service through one of the most powerful reference tools available on the Internet.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信