当“服务”等于规管时，何谓服务质素?

IF 7.4 2区管理学 Q1 MANAGEMENT

Service Industries Journal Pub Date : 1998-10-01 DOI:10.1080/02642069800000041

G. Foster, K. Newman

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引用次数: 7

摘要

开发了一个计量经济模型来研究不列颠哥伦比亚省的日本游客。基于季度旅游统计数据，本研究还检验了模型参数在九个持有期间的稳定性。研究发现，收入和习惯变量在所有九个持有量期间都是显著的，而汇率变量仅在两个特定时期有助于解释因变量。该研究还发现，日本游客的数量在夏季已经达到满负荷，但在冬季仍有增长的潜力。讨论了研究结果对不列颠哥伦比亚省日本游客市场发展的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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What is Service Quality When ‘Service’ Equals Regulation?

A econometric model was developed to study Japanese tourist arrivals in British Columbia. Based on quarterly tourist arrival statistics, this study also examined the stability of the parameters of the model over nine holding periods. It was found that the income and habit variables were significant in all the nine holding periods while the exchange rate variable only contributed to the explanation of the dependent variable in two particular periods. The study also found that the number of Japanese tourists has reached full capacity in the summer season, but there is still potential for growth in the winter season. Implications of the findings to the development of the Japanese tourists market in British Columbia were discussed.

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来源期刊

Service Industries Journal MANAGEMENT-

CiteScore

19.00

自引率

18.10%

发文量

期刊介绍： The mission of The Service Industries Journal is to enhance our understanding of the services sector, service firms, and the efficient management of these entities. Pioneering the field since 1981, we stand as the world's inaugural academic, peer-reviewed journal dedicated to the services sector and service management. Over the years, we have earned a prestigious international reputation for delivering high-quality content and insights. We enthusiastically invite submissions from researchers worldwide whose studies are grounded in social sciences such as sociology, psychology, economics, law, and politics.