“质量是每个人的事”,为什么这种方法在医院行不通

Lionel Wilson AM MB BS FRACGP DSC (HON)
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引用次数: 8

摘要

医院实施有效的质量管理需要相当复杂的微观管理体系。卫生专业人员、医生和护士没有时间、技能,在许多情况下也没有兴趣对这些系统负责。说“质量是每个人的事”是一种陈词滥调,严重低估了这项工作的难度。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
‘Quality is everyone’s business’ why this approach will not work in hospitals

Abstract Implementing effective quality management in hospitals requires quite complex micromanagement systems. Health professionals, doctors and nurses do not have the time, skills and in many cases the interest to be responsible for these systems. To state the ‘quality is everyone’s business’ is to use a platitude that seriously understates the difficulty of the exercise.

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