组织专业性：NPM的社会工作者谈判工具

Professions and Professionalism Pub Date : 2018-05-14 DOI:10.7577/PP.2381

Nanna Mik-Meyer

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引用次数: 14

摘要

本文考察了丹麦六家护理和治疗机构的社会工作者和管理人员如何看待有意义的工作和专业知识。基于对社会工作者（n=22）和管理者（n=7）的29次采访，本文展示了新公共管理启发的工具（如评分模式）如何与社会工作价值观相一致，如“以客户为中心”和与个人福利接受者面对面合作。文章发现，将社会工作纳入组织模式改变了社会工作者的工作实践，也改变了该行业成员定义有意义的工作和专业知识的方式。此外，文章还发现，当社会工作的价值观（满足福利接受者的需求）必须与组织的NPM启发的价值观相一致（满足管理者对文件的需求）时，评分模式会导致社会工作者在专业知识特征方面的冲突。

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Organizational Professionalism: Social Workers Negotiating Tools of NPM

This article examines how social workers and managers perceive meaningful work and expertise in six care and treatment facilities in Denmark. Based on 29 interviews with social workers (n=22) and managers (n=7), the article shows how New Public Management-inspired tools such as scoring schemas align with social work values such as “client-centeredness” and working with the individual welfare recipient face-to-face. The article finds that fitting social work into organizational schemas changes the work practices of social workers and also the way members of this profession define meaningful work and expertise. In addition, the article also finds that scoring schemas cause conflicts among social workers regarding the character of expertise when values of social work (to meet a welfare recipient’s need) must be aligned with NPM-inspired values of organizations (to meet managers’ demand for documentation).

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来源期刊

Professions and Professionalism Social Sciences-Education

CiteScore

1.60

自引率

0.00%

发文量

期刊介绍： Professions and Professionalism (P&P) is an open-access, net-based, peer-reviewed and English-language journal. The Journal invites research-based empirical, theoretical or synoptic articles focusing on traditional professions as well as other knowledge-based occupational groups approached from any perspective or discipline. By prioritizing no single theoretical horizon or methodological approach, the journal creates a space for the development of the research field. Aims: To develop the study of professions and professionalism theoretically and empirically, To contribute to the development of the study of professions and professionalism as an international interdisciplinary field of research, To become an important publication channel for the international research community.