组织文化因素对项目成功影响评估的研究方法

O. Isopeskul', E. Ponomarenko
{"title":"组织文化因素对项目成功影响评估的研究方法","authors":"O. Isopeskul', E. Ponomarenko","doi":"10.17072/1994-9960-2019-3-495-512","DOIUrl":null,"url":null,"abstract":"Recently the global trend to organize the activities of companies in different spheres and sectors of the economy on the project principle has become more relevant and acute. Heads of companies currently pay particular attention to the assessment of the result of the project and find the factors that affect its success. At the first stage of development of this problem, the researchers focused on the study of the indicators of the “iron triangle”, on the achievement the strategic goals of the company or on the meeting the interests of the project customers. Contemporary scholars focus on a wider range of project success factors, their ambiguity and multi-dimensionality. Organizational culture of a project is one of the most important factors as, on the one hand, its impact is well recognised, but on the other hand it is difficult to identify its impact as the culture interacts with other factors. Therefore, it is difficult to determine the boundaries of the impact. However, extending the success factors of a project to include aspects of organizational culture provides managers with an additional tool to achieve project results. The purpose of the article is to test the OCPS (Organizational Culture – Projects Successful) method that has been modified by the author according to the features of the Russian economy. The method allows determining the impact of organizational culture on the project success in different branches of activity. The research is based on a systematic and synergistic approach that considers the project success as a complex system in which the effect of the control action is not directly proportional to the efforts made. This is due to a wide range of possible factors that affect the success of the project, a high degree of uncertainty of the environment, as well as a variety of internal impulses of an organization. The method has been applied and tested in the case study of companies operating in a construction industry as a project is the main type of business for them. In this sector of economy, projects can attract large cash flows. However, unsuccessful projects lead to financial instability of a company. Qualitative and quantitative methods have been used in the study. The main results that have been obtained are 1) the determined aspects of organizational culture that affect the project success in the organisations operating in construction industry of economy: teambuilding, external communication and leadership; 2) the generation of criteria for their assessment and recommendations on the use of the identified aspects of organizational culture in order to increase the probability of success of construction projects. For this purpose a matrix of levels of success of construction projects has been proposed. The application of the matrix allows quickly responding to the problems existing in the project team. The obtained scientific results will allow project managers to get an additional tool to study the aspects that affect the success of an organization’s projects, as well as to identify the elements, influencing on which increases the opportunity to achieve project results. Further studies will be devoted to the testing of the suggested method in the case study of projects made by companies operating in other branches of economy. Subsequently, it will verify the method in the context of applicability to organizations regardless of their sphere of activity. \nKeywords \nproject management, project success, organizational culture, organizational culture aspects, project efficiency, OCPS methods, construction industry of economy, institutional peculiarities. \nReferences \n1. Armenakis A.A., Gregory B.T., Harris S.G., Shook C.L. Organizational culture and effectiveness: A study of values, attitudes, and organizational outcomes // Journal of Business Research. 2009. Vol. 62, Iss. 7. P. 673–679.2. Denison D., Nieminen L., Kotrba L. Diagnosing organizational cultures: A conceptual and empirical review of culture effectiveness surveys // European Journal of Work and Organizational Psychology. 2012. Vol. 23, № 1. P. 1–17.3. Ogbonna E., Harris L.C. Leadership style, organizational culture and performance: Empirical evidence of UK companies // International Journal of Human Resource Management. 2000. Vol. 11, Iss. 4. P. 766–788.4. Gordon G.G., Ditomaso N. Predicting corporate performance from organizational culture // Journal of Management Studies. 1992. Vol. 29, № 6. Р. 783–7985. Calori R., Sarnin Ph. Corporate culture and economic performance: A French Study // Organization Studies. 1991. Vol. 12, № 1. Р. 49–74.6. Kotrba L.M., Gillespie M.A., Schmidt A.M., Smerek R.E., Ritchie S.A., Denison D.R. Do consistent corporate cultures have better business performance? Exploring the interaction effects // Human Relations. 2012. № 65 (2). Р. 241–262. doi: 10.1177/0018726711426352.7. Davis K. Different stakeholder groups and their perceptions of project success // International Journal of Project Management. 2014. № 32, Iss. 2. Р. 189–201.8. Morris P.W.G., Hough G. The Anatomy of major projects: A study of the reality of project management. Chichester: Wiley, 1987. 338 p.9. Kerzner H., Saladis F.P. Value-driven project management. Wiley series in project management. New-York: John Wiley & Sons, Inc., Hoboken, 2009. 291 p.10. Rolstadas A. Applied project management – How to organize, plan and control projects. Trondheim: Tapir Academic Press, 2008. 387 p.11. Shenhar A., Dvir D. Project management research: The challenge and opportunity // Project Management Journal. 2007. Vol. 38, № 2. Р. 93–99.12. Ika L.A. Project success as a topic in project management journals // The Journal of the Academy of Management. 2009. Vol. 40, № 4. Р. 6–19. doi: 10.1002/pmj.2013.13. Nguyen L.D., Ogunlana S.O., Lan D.T.X. A study on project success factors in large construction projects in Vietnam // Engineering, Construction and Architectural Management. 2004. Vol. 11, Iss. 6. Р. 404–413. doi: 10.1108/09699980410570166.14. Iyer K.C., Jha K.N. Critical factors affecting schedule performance: Evidence from Indian construction projects // Journal of Construction Engineering and Management. 2006. Vol. 132, Iss. 8. Р. 871–881.15. Jo P.A., Barry M.L. The most important success factors for implementation of government projects in developing countries // Portland International Conference on Management of Engineering and Technology. 2008, 27–31 July. Portland, 2008. P. 1400–1409.16. Yu J.H., Kwon H.R. Critical success factors for urban regeneration projects in Korea // International Journal of Project Management. 2011. Vol. 29, Iss. 7. Р. 889–899.17. Yong Y.C., Mustaffa N.E. Analysis of factors critical to construction project success in Malaysia // Engineering, Construction and Architectural Management. 2012. Vol. 19, Iss. 5. Р. 543–556.18. Howsawi E., Eager D., Bagia R., Niebecker K. A success model for project management during national crises // International Review of Management and Business Research. 2014. Vol. 3, Iss. 2. Р. 960–981.19. Iroanya C.C. The relationship between organizational culture and quality of communication in project management: Doctoral Dissertation. Retrieved from ProQuest Dissertations and Theses. 2012. 188 p.20. Kendra K.A. An organizational design approach to project management: Doctoral Dissertation. Retrieved from ProQuest Dissertations and Theses. 2003. 180 р.21. Morrison J.M., Brown C.J., Smit E.M. A supportive organizational culture for project management in matrix organizations: A theoretical perspective // South African Journal of Business Management. 2006. Vol. 39, Iss. 4. Р. 39–54.22. Latonio M. Exploring the impact of organizational culture on project management: A phenomenological study: Doctoral Dissertation. Retrieved from ProQuest Dissertations and Theses. 2007. 362 p.23. Aronson Z.H., Shenhar A.J., Patanakul P. Managing the intangible aspects of a project: The effect of vision, artifacts, and leader values on project spirit and success in technology-driven projects // Project Management Journal. 2013. Vol. 44, № 1. Р. 35–58. doi: 10.1002/pmj.21322.24. Wilfong J.D. Organizational culture and Information technology [IT] project success and failure factors: A mixed-methods study using the competing values framework and Schein’s three levels approach. San Francisco. CA, 2014. 235 p.25. Braun V., Clarke V. Using thematic analysis in psychology // Qualitative Research in Psychology. 2006. № 3. 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At the first stage of development of this problem, the researchers focused on the study of the indicators of the “iron triangle”, on the achievement the strategic goals of the company or on the meeting the interests of the project customers. Contemporary scholars focus on a wider range of project success factors, their ambiguity and multi-dimensionality. Organizational culture of a project is one of the most important factors as, on the one hand, its impact is well recognised, but on the other hand it is difficult to identify its impact as the culture interacts with other factors. Therefore, it is difficult to determine the boundaries of the impact. However, extending the success factors of a project to include aspects of organizational culture provides managers with an additional tool to achieve project results. The purpose of the article is to test the OCPS (Organizational Culture – Projects Successful) method that has been modified by the author according to the features of the Russian economy. The method allows determining the impact of organizational culture on the project success in different branches of activity. The research is based on a systematic and synergistic approach that considers the project success as a complex system in which the effect of the control action is not directly proportional to the efforts made. This is due to a wide range of possible factors that affect the success of the project, a high degree of uncertainty of the environment, as well as a variety of internal impulses of an organization. The method has been applied and tested in the case study of companies operating in a construction industry as a project is the main type of business for them. In this sector of economy, projects can attract large cash flows. However, unsuccessful projects lead to financial instability of a company. Qualitative and quantitative methods have been used in the study. The main results that have been obtained are 1) the determined aspects of organizational culture that affect the project success in the organisations operating in construction industry of economy: teambuilding, external communication and leadership; 2) the generation of criteria for their assessment and recommendations on the use of the identified aspects of organizational culture in order to increase the probability of success of construction projects. For this purpose a matrix of levels of success of construction projects has been proposed. The application of the matrix allows quickly responding to the problems existing in the project team. The obtained scientific results will allow project managers to get an additional tool to study the aspects that affect the success of an organization’s projects, as well as to identify the elements, influencing on which increases the opportunity to achieve project results. Further studies will be devoted to the testing of the suggested method in the case study of projects made by companies operating in other branches of economy. Subsequently, it will verify the method in the context of applicability to organizations regardless of their sphere of activity. \\nKeywords \\nproject management, project success, organizational culture, organizational culture aspects, project efficiency, OCPS methods, construction industry of economy, institutional peculiarities. \\nReferences \\n1. Armenakis A.A., Gregory B.T., Harris S.G., Shook C.L. Organizational culture and effectiveness: A study of values, attitudes, and organizational outcomes // Journal of Business Research. 2009. Vol. 62, Iss. 7. P. 673–679.2. Denison D., Nieminen L., Kotrba L. Diagnosing organizational cultures: A conceptual and empirical review of culture effectiveness surveys // European Journal of Work and Organizational Psychology. 2012. Vol. 23, № 1. P. 1–17.3. Ogbonna E., Harris L.C. Leadership style, organizational culture and performance: Empirical evidence of UK companies // International Journal of Human Resource Management. 2000. Vol. 11, Iss. 4. P. 766–788.4. Gordon G.G., Ditomaso N. Predicting corporate performance from organizational culture // Journal of Management Studies. 1992. Vol. 29, № 6. Р. 783–7985. Calori R., Sarnin Ph. Corporate culture and economic performance: A French Study // Organization Studies. 1991. Vol. 12, № 1. Р. 49–74.6. Kotrba L.M., Gillespie M.A., Schmidt A.M., Smerek R.E., Ritchie S.A., Denison D.R. Do consistent corporate cultures have better business performance? Exploring the interaction effects // Human Relations. 2012. № 65 (2). Р. 241–262. doi: 10.1177/0018726711426352.7. Davis K. Different stakeholder groups and their perceptions of project success // International Journal of Project Management. 2014. № 32, Iss. 2. Р. 189–201.8. Morris P.W.G., Hough G. The Anatomy of major projects: A study of the reality of project management. Chichester: Wiley, 1987. 338 p.9. Kerzner H., Saladis F.P. Value-driven project management. Wiley series in project management. New-York: John Wiley & Sons, Inc., Hoboken, 2009. 291 p.10. Rolstadas A. Applied project management – How to organize, plan and control projects. Trondheim: Tapir Academic Press, 2008. 387 p.11. Shenhar A., Dvir D. Project management research: The challenge and opportunity // Project Management Journal. 2007. Vol. 38, № 2. Р. 93–99.12. Ika L.A. Project success as a topic in project management journals // The Journal of the Academy of Management. 2009. Vol. 40, № 4. Р. 6–19. doi: 10.1002/pmj.2013.13. Nguyen L.D., Ogunlana S.O., Lan D.T.X. A study on project success factors in large construction projects in Vietnam // Engineering, Construction and Architectural Management. 2004. Vol. 11, Iss. 6. Р. 404–413. doi: 10.1108/09699980410570166.14. Iyer K.C., Jha K.N. Critical factors affecting schedule performance: Evidence from Indian construction projects // Journal of Construction Engineering and Management. 2006. Vol. 132, Iss. 8. Р. 871–881.15. Jo P.A., Barry M.L. The most important success factors for implementation of government projects in developing countries // Portland International Conference on Management of Engineering and Technology. 2008, 27–31 July. Portland, 2008. P. 1400–1409.16. Yu J.H., Kwon H.R. Critical success factors for urban regeneration projects in Korea // International Journal of Project Management. 2011. Vol. 29, Iss. 7. Р. 889–899.17. Yong Y.C., Mustaffa N.E. Analysis of factors critical to construction project success in Malaysia // Engineering, Construction and Architectural Management. 2012. Vol. 19, Iss. 5. Р. 543–556.18. Howsawi E., Eager D., Bagia R., Niebecker K. A success model for project management during national crises // International Review of Management and Business Research. 2014. Vol. 3, Iss. 2. Р. 960–981.19. Iroanya C.C. The relationship between organizational culture and quality of communication in project management: Doctoral Dissertation. Retrieved from ProQuest Dissertations and Theses. 2012. 188 p.20. Kendra K.A. An organizational design approach to project management: Doctoral Dissertation. Retrieved from ProQuest Dissertations and Theses. 2003. 180 р.21. Morrison J.M., Brown C.J., Smit E.M. A supportive organizational culture for project management in matrix organizations: A theoretical perspective // South African Journal of Business Management. 2006. Vol. 39, Iss. 4. Р. 39–54.22. Latonio M. Exploring the impact of organizational culture on project management: A phenomenological study: Doctoral Dissertation. Retrieved from ProQuest Dissertations and Theses. 2007. 362 p.23. Aronson Z.H., Shenhar A.J., Patanakul P. Managing the intangible aspects of a project: The effect of vision, artifacts, and leader values on project spirit and success in technology-driven projects // Project Management Journal. 2013. Vol. 44, № 1. Р. 35–58. doi: 10.1002/pmj.21322.24. Wilfong J.D. Organizational culture and Information technology [IT] project success and failure factors: A mixed-methods study using the competing values framework and Schein’s three levels approach. San Francisco. CA, 2014. 235 p.25. Braun V., Clarke V. Using thematic analysis in psychology // Qualitative Research in Psychology. 2006. № 3. 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引用次数: 3

摘要

最近,根据项目原则组织不同经济领域和部门的公司活动的全球趋势变得更加相关和尖锐。公司负责人目前特别关注对项目结果的评估,并找出影响项目成功的因素。在这个问题发展的第一阶段,研究人员重点研究了“铁三角”的指标、公司战略目标的实现或项目客户利益的满足。当代学者关注的是范围更广的项目成功因素,它们具有模糊性和多维性。项目的组织文化是最重要的因素之一,因为一方面,它的影响是公认的,但另一方面,由于文化与其他因素相互作用,很难确定它的影响。因此,很难确定影响的边界。然而,将项目的成功因素扩展到组织文化的各个方面,为管理者提供了实现项目成果的额外工具。本文的目的是检验作者根据俄罗斯经济的特点修改的OCPS(组织文化-项目成功)方法。该方法允许确定组织文化在不同活动分支中对项目成功的影响。该研究基于一种系统和协同的方法,该方法将项目的成功视为一个复杂的系统,其中控制行动的效果与所做的努力不成正比。这是由于影响项目成功的各种可能因素,环境的高度不确定性,以及组织的各种内部冲动。该方法已在建筑行业运营公司的案例研究中得到应用和测试,因为项目是他们的主要业务类型。在这个经济部门,项目可以吸引大量现金流。然而,不成功的项目会导致公司的财务不稳定。研究中采用了定性和定量方法。获得的主要结果是:1)经济建筑业组织中影响项目成功的组织文化的决定性方面:团队建设、外部沟通和领导;2) 为他们的评估制定标准,并建议使用已识别的组织文化方面,以提高建设项目的成功概率。为此,提出了一个建筑项目成功程度矩阵。矩阵的应用可以快速响应项目团队中存在的问题。所获得的科学结果将使项目经理能够获得额外的工具来研究影响组织项目成功的方面,并确定影响因素,从而增加实现项目结果的机会。进一步的研究将致力于在其他经济部门经营的公司所做项目的案例研究中测试建议的方法。随后,它将在适用于各组织的情况下验证该方法,无论其活动范围如何。项目管理,项目成功,组织文化,组织文化方面,项目效率,OCPS方法,经济建筑业,制度特点。参考文献1。Armenakis A.A.,Gregory B.T.,Harris S.G.,Shook C.L.组织文化和有效性:价值观、态度和组织成果研究//商业研究杂志。2009年第62卷。7.第673–679.2页。Denison D.,Nieminen L.,Kotrba L.组织文化诊断:文化有效性调查的概念和实证综述//《欧洲工作与组织心理学杂志》。2012年第23卷,№ 1.第1–17.3页。Ogbona E.,Harris L.C.领导风格、组织文化和绩效:英国公司的经验证据//《国际人力资源管理杂志》。2000年,第11卷,第1期。4.第766–788.4页。Gordon G.G.,Ditomaso N.从组织文化预测企业绩效//管理研究杂志。1992年,第29卷,№ 6.Р。783–7985。Calorie R.,Sarnin Ph.企业文化与经济绩效:法国研究//组织研究。1991.第12卷,№ 1.Р。49–74.6.Kotrba L.M.、Gillespie M.A.、Schmidt A.M.、Smerek R.E.、Ritchie美国、Denison D.R.一贯的企业文化会带来更好的业务表现吗?探索互动效果//人际关系。2012№ 65(2)。Р。241–262.doi:10.1177/0018726711426352.7。Davis K。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
RESEARCH METHODOLOGY FOR THE ASSESSMENT OF THE INFLUENCE OF ORGANIZATIONAL CULTURE ASPECTS ON PROJECT SUCCESS
Recently the global trend to organize the activities of companies in different spheres and sectors of the economy on the project principle has become more relevant and acute. Heads of companies currently pay particular attention to the assessment of the result of the project and find the factors that affect its success. At the first stage of development of this problem, the researchers focused on the study of the indicators of the “iron triangle”, on the achievement the strategic goals of the company or on the meeting the interests of the project customers. Contemporary scholars focus on a wider range of project success factors, their ambiguity and multi-dimensionality. Organizational culture of a project is one of the most important factors as, on the one hand, its impact is well recognised, but on the other hand it is difficult to identify its impact as the culture interacts with other factors. Therefore, it is difficult to determine the boundaries of the impact. However, extending the success factors of a project to include aspects of organizational culture provides managers with an additional tool to achieve project results. The purpose of the article is to test the OCPS (Organizational Culture – Projects Successful) method that has been modified by the author according to the features of the Russian economy. The method allows determining the impact of organizational culture on the project success in different branches of activity. The research is based on a systematic and synergistic approach that considers the project success as a complex system in which the effect of the control action is not directly proportional to the efforts made. This is due to a wide range of possible factors that affect the success of the project, a high degree of uncertainty of the environment, as well as a variety of internal impulses of an organization. The method has been applied and tested in the case study of companies operating in a construction industry as a project is the main type of business for them. In this sector of economy, projects can attract large cash flows. However, unsuccessful projects lead to financial instability of a company. Qualitative and quantitative methods have been used in the study. The main results that have been obtained are 1) the determined aspects of organizational culture that affect the project success in the organisations operating in construction industry of economy: teambuilding, external communication and leadership; 2) the generation of criteria for their assessment and recommendations on the use of the identified aspects of organizational culture in order to increase the probability of success of construction projects. For this purpose a matrix of levels of success of construction projects has been proposed. The application of the matrix allows quickly responding to the problems existing in the project team. The obtained scientific results will allow project managers to get an additional tool to study the aspects that affect the success of an organization’s projects, as well as to identify the elements, influencing on which increases the opportunity to achieve project results. Further studies will be devoted to the testing of the suggested method in the case study of projects made by companies operating in other branches of economy. Subsequently, it will verify the method in the context of applicability to organizations regardless of their sphere of activity. Keywords project management, project success, organizational culture, organizational culture aspects, project efficiency, OCPS methods, construction industry of economy, institutional peculiarities. References 1. Armenakis A.A., Gregory B.T., Harris S.G., Shook C.L. Organizational culture and effectiveness: A study of values, attitudes, and organizational outcomes // Journal of Business Research. 2009. Vol. 62, Iss. 7. P. 673–679.2. Denison D., Nieminen L., Kotrba L. Diagnosing organizational cultures: A conceptual and empirical review of culture effectiveness surveys // European Journal of Work and Organizational Psychology. 2012. Vol. 23, № 1. P. 1–17.3. Ogbonna E., Harris L.C. Leadership style, organizational culture and performance: Empirical evidence of UK companies // International Journal of Human Resource Management. 2000. Vol. 11, Iss. 4. P. 766–788.4. Gordon G.G., Ditomaso N. Predicting corporate performance from organizational culture // Journal of Management Studies. 1992. Vol. 29, № 6. Р. 783–7985. Calori R., Sarnin Ph. Corporate culture and economic performance: A French Study // Organization Studies. 1991. Vol. 12, № 1. Р. 49–74.6. Kotrba L.M., Gillespie M.A., Schmidt A.M., Smerek R.E., Ritchie S.A., Denison D.R. Do consistent corporate cultures have better business performance? Exploring the interaction effects // Human Relations. 2012. № 65 (2). Р. 241–262. doi: 10.1177/0018726711426352.7. Davis K. Different stakeholder groups and their perceptions of project success // International Journal of Project Management. 2014. № 32, Iss. 2. Р. 189–201.8. Morris P.W.G., Hough G. The Anatomy of major projects: A study of the reality of project management. Chichester: Wiley, 1987. 338 p.9. Kerzner H., Saladis F.P. Value-driven project management. Wiley series in project management. New-York: John Wiley & Sons, Inc., Hoboken, 2009. 291 p.10. Rolstadas A. Applied project management – How to organize, plan and control projects. Trondheim: Tapir Academic Press, 2008. 387 p.11. Shenhar A., Dvir D. Project management research: The challenge and opportunity // Project Management Journal. 2007. Vol. 38, № 2. Р. 93–99.12. Ika L.A. Project success as a topic in project management journals // The Journal of the Academy of Management. 2009. Vol. 40, № 4. Р. 6–19. doi: 10.1002/pmj.2013.13. Nguyen L.D., Ogunlana S.O., Lan D.T.X. A study on project success factors in large construction projects in Vietnam // Engineering, Construction and Architectural Management. 2004. Vol. 11, Iss. 6. Р. 404–413. doi: 10.1108/09699980410570166.14. Iyer K.C., Jha K.N. Critical factors affecting schedule performance: Evidence from Indian construction projects // Journal of Construction Engineering and Management. 2006. Vol. 132, Iss. 8. Р. 871–881.15. Jo P.A., Barry M.L. The most important success factors for implementation of government projects in developing countries // Portland International Conference on Management of Engineering and Technology. 2008, 27–31 July. Portland, 2008. P. 1400–1409.16. Yu J.H., Kwon H.R. Critical success factors for urban regeneration projects in Korea // International Journal of Project Management. 2011. Vol. 29, Iss. 7. Р. 889–899.17. Yong Y.C., Mustaffa N.E. Analysis of factors critical to construction project success in Malaysia // Engineering, Construction and Architectural Management. 2012. Vol. 19, Iss. 5. Р. 543–556.18. Howsawi E., Eager D., Bagia R., Niebecker K. A success model for project management during national crises // International Review of Management and Business Research. 2014. Vol. 3, Iss. 2. Р. 960–981.19. Iroanya C.C. The relationship between organizational culture and quality of communication in project management: Doctoral Dissertation. Retrieved from ProQuest Dissertations and Theses. 2012. 188 p.20. Kendra K.A. An organizational design approach to project management: Doctoral Dissertation. Retrieved from ProQuest Dissertations and Theses. 2003. 180 р.21. Morrison J.M., Brown C.J., Smit E.M. 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