公共服务组织中员工创造性角色认同和创新工作行为的精益创新培训和转型领导力

IF 3.8 2区 工程技术 Q2 ENGINEERING, INDUSTRIAL
Amy B. C. Tan, Desirée H. van Dun, C. Wilderom
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引用次数: 1

摘要

目的随着对员工创新能力的需求不断增长,公共部门组织正在对员工培训进行投资。本研究旨在通过行动学习,检验精益六西格玛和创新培训相结合对公共部门员工创造性角色认同和创新工作行为的影响。设计/方法/方法作者研究了新加坡的一家公共服务机构,该机构采用精益六西格玛和创造性问题解决工具相结合的方法,实施了为期五天的精益创新培训,第一天进行模拟,随后进行为期六个月的团队项目辅导。作者对所有员工进行了干预前和干预后的调查,并在干预前、干预中和干预后进行了小组访谈和观察。发现在干预六个月后,通过高级管理层的转型领导,创造性的角色认同和创新的工作行为显著改善。培训促使管理者树立创新工作行为的榜样,同时与员工共同创造机构核心流程的更新。三个已完成的改进项目有助于创新工作文化,缩短服务周转时间。创意/价值从第一天的角色扮演模拟开始,领导者和追随者交换角色,行动学习型培训教会所有组织成员使用各种精益六西格玛和创造性问题解决工具。这种灵活的精益创新培训,以及随后的基于团队的项目辅导,证明了提高员工的创造性角色认同可以产生积极影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Lean innovation training and transformational leadership for employee creative role identity and innovative work behavior in a public service organization
Purpose With the growing need for employees to be innovative, public-sector organizations are investing in employee training. This study aims to examine the effects of a combined Lean Six Sigma and innovation training, using action learning, on public-sector employees’ creative role identity and innovative work behavior. Design/methodology/approach The authors studied a public service agency in Singapore in which a five-day Lean Innovation Training was implemented, using a combination of Lean Six Sigma and Creative Problem-Solving tools, with a simulation on day one and subsequent team-based project coaching, spread over six months. The authors administered pre- and postintervention surveys among all the employees, and initiated group interviews and observations before, during and after the intervention. Findings Creative role identity and innovative work behavior had significantly improved six months after the intervention, enabled through senior management’s transformational leadership. The training induced managers to role-model innovative work behaviors while cocreating, with their employees, a renewal of their agency’s core processes. The three completed improvement projects contributed to an innovative work culture and reduced service turnaround time. Originality/value Starting with a role-playing simulation on the first day, during which leaders and followers swapped roles, the action-learning type training taught all the organizational members to use various Lean Six Sigma and Creative Problem-Solving tools. This nimble Lean Innovation Training, and subsequent team-based project coaching, exemplifies how advancing the staff’s creative role identity can have a positive impact.
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来源期刊
International Journal of Lean Six Sigma
International Journal of Lean Six Sigma Engineering-Industrial and Manufacturing Engineering
CiteScore
8.90
自引率
15.00%
发文量
46
期刊介绍: Launched in 2010, International Journal of Lean Six Sigma publishes original, empirical and review papers, case studies and theoretical frameworks or models related to Lean and Six Sigma methodologies. High quality submissions are sought from academics, researchers, practitioners and leading management consultants from around the world. Research, case studies and examples can be cited from manufacturing, service and public sectors. This includes manufacturing, health, financial services, local government, education, professional services, IT Services, transport, etc.
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