Where does the buck stop? UK Home Office and other statutory body responses to allegations of human rights violations in two Serco-run hotels housing people seeking asylum

RAPAR applies our participatory action research methods to amplify the living experience of families seeking asylum in the UK who are in ‘contingency accommodation’, aka ‘hotels’, and claiming human rights abuses on these sites. From all over the world, these people are without status in the UK and are therefore without recourse to the public funds that are, theoretically, available to everyone living in the UK with status. Their complete legal dependence on the Home Office and its subcontractors to ‘look after’ them and deal with any complaints leads to the question: why would anyone choose to challenge any organisation about human rights violations when that same organisation exercises such profound control over their day to day living reality? The data comprises contemporaneously collected evidence from individual correspondence, questionnaires, semi-structured conversations and case studies with hotel residents. Our preliminary analysis demonstrates considerable failures of statutory bodies in implementing their statutory duties. No evidence of meaningful investigation by any implicated statutory authority, or their privatised sub-contractors, into the human rights violation allegations asserted by hotel residents has been produced. The Local Authorities and the NHS insist that the Home Office is responsible for hotel residents within their boundaries. In turn, the Home Office, including Greater Manchester Police and sub-contractors Serco and Migrant Help, have failed to address the allegations in any transparent way. We call for immediate action that enables hotel residents to safely protect themselves and stimulates inclusive solution-making, with them, to end these human rights violations.