A Rebalancing Framework for Classification of Imbalanced Medical Appointment No-show Data

Abstract Purpose This paper aims to improve the classification performance when the data is imbalanced by applying different sampling techniques available in Machine Learning. Design/methodology/approach The medical appointment no-show dataset is imbalanced, and when classification algorithms are applied directly to the dataset, it is biased towards the majority class, ignoring the minority class. To avoid this issue, multiple sampling techniques such as Random Over Sampling (ROS), Random Under Sampling (RUS), Synthetic Minority Oversampling TEchnique (SMOTE), ADAptive SYNthetic Sampling (ADASYN), Edited Nearest Neighbor (ENN), and Condensed Nearest Neighbor (CNN) are applied in order to make the dataset balanced. The performance is assessed by the Decision Tree classifier with the listed sampling techniques and the best performance is identified. Findings This study focuses on the comparison of the performance metrics of various sampling methods widely used. It is revealed that, compared to other techniques, the Recall is high when ENN is applied CNN and ADASYN have performed equally well on the Imbalanced data. Research limitations The testing was carried out with limited dataset and needs to be tested with a larger dataset. Practical implications This framework will be useful whenever the data is imbalanced in real world scenarios, which ultimately improves the performance. Originality/value This paper uses the rebalancing framework on medical appointment no-show dataset to predict the no-shows and removes the bias towards minority class.