酒店待客文化的构建和践行

IF 1.3 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM
Kirsti Laerdal, C. Palmer, J. Lester
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引用次数: 0

摘要

本文探讨了酒店酒店文化共建与绩效的社会过程。文化在酒店业的影响激发了概念和实证研究,从而建立了重要的文献基础。然而,在理解文化如何通过酒店公共区域的行为表现出来方面仍然存在差距。这一差距通过旨在揭示支撑酒店文化建设的社会过程和行为动力学的研究得到了解决。在社会建构主义的指导下,采用了有目的的抽样策略和一系列定性方法:参与者观察、记录行为遭遇观察的实地调查日记、对话和半结构化访谈。研究结果表明,酒店好客文化是通过人与人之间的互动共同构建和表现的。出现了两种截然不同的酒店文化,第二家园/大家庭和企业休闲。这些发现提供了一个更深入、更全面的理解,即如何通过人们之间理所当然的社交接触,即给予、接受和体验款待的接触,将好客文化带入酒店生活。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Constructing and performing hotel hospitality culture
This article discusses the social processes underpinning the co-construction and performance of hotel hospitality culture. The influence of culture within the hospitality sector has inspired conceptual and empirical research resulting in a significant literature base. However, gaps remain in understanding how culture manifests itself through behaviour in the publicly accessible areas of a hotel. This gap was addressed by research designed to uncover the social processes and behavioural dynamics underpinning the construction of hotel culture/s. Informed by social constructionism, a purposeful sampling strategy and a range of qualitative methods were employed: participant observation, a fieldwork diary recording observations of behavioural encounters, conversational and semi-structured interviews. The findings demonstrate that hotel hospitality culture is co-constructed and performed through interactions between people. Two distinct hotel cultures emerged, Second home/extended family and Corporate leisure. The findings provide a deeper, more holistic understanding of how hospitality culture is brought to life in hotels through the taken-for-granted social encounters between people, encounters wherein hospitality is given, received and experienced.
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来源期刊
Hospitality & Society
Hospitality & Society HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
2.30
自引率
0.00%
发文量
13
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