服务组织过程方法的差异化因素——以某培训服务公司为例

Q2 Business, Management and Accounting
Cynthia Rubí Chávez Martínez
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引用次数: 0

摘要

流程方法是管理企业最重要的实践之一。然而,文献中的一个局限性涉及服务企业中这种管理方法的特征因素。本研究旨在展示服务业流程方法的差异化因素,有助于了解该行业组织的业务流程及其管理。通过对一家培训服务公司的个案研究,通过观察、访谈和使用文献证据来确定因素,进行了定性研究。研究结果显示了六个不同的因素(组织性质、过程性质、过程输入和输出、过程控制、人力资源和员工角色),这些因素分为三类:组织、过程和人员。这对服务组织的管理者了解企业中的业务流程及其管理将是有益的,也是有价值的。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Differentiating Factors of the Process Approach in Service Organizations: Case Study of a Training Service Company
The process approach is one of the most important practices to manage enterprises. However, a limitation in the literature concerns the factors that characterize this management approach in service enterprises. This study seeks to show the differentiating factors of the process approach in services industries, useful to understand business processes and their management in the organizations in this sector. Qualitative research through a single case study in a training service company was carried out by observation, interviews and the use of documentary evidence to identify the factors. Findings show six differentiating factors (organization nature, process nature, process inputs and outputs, process control, human resources, and staff roles) which were classified into three categories: organization, process, and people. This will be beneficial and of value to managers of the service organizations to understand business processes and their management in enterprises.
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来源期刊
Journal of Engineering Project and Production Management
Journal of Engineering Project and Production Management Business, Management and Accounting-Business, Management and Accounting (miscellaneous)
CiteScore
2.30
自引率
0.00%
发文量
24
审稿时长
30 weeks
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