Trapped Between Goal Conflict and Availability Norm?

Abstract: An increasing number of studies indicate that individuals have difficulties in exerting self-control over media use, such as mobile messaging. Specifically, individuals frequently experience that their messenger use conflicts with primary goals (e.g., work tasks), which may cause negative self-conscious emotions such as guilt. At the same time, not checking and answering messages violates a now widely established availability norm, which may trigger negative self-conscious emotions as well. The current study, therefore, tests how goal conflicts and connection cues interact in influencing users’ negative self-conscious emotions about their messenger usage behavior. Drawing on self-control research in conjunction with self-determination theory and theoretical approaches to social norms, we derived hypotheses on the boundary conditions under which the frequency of messenger use causes negative self-conscious emotions. We thereby significantly extend previous research on the self-regulation of mobile media use, which largely assumes that self-control failure results from users’ intrinsic motivation to experience need satisfaction and pleasure and tends to overlook the fact that mediated communication is often extrinsically motivated due to the availability norm. The hypotheses were tested based on a preregistered laboratory experiment.