Stochastic analysis of a single server unreliable queue with balking and general retrial time

In this investigation, we consider an M/G/1 queue with general retrial times allowing balking and server subject to breakdowns and repairs. In addition, the customer whose service is interrupted can stay at the server waiting for repair or leave and return while the server is being repaired. The server is not allowed to begin service on other customers until the current customer has completed service, even if current customer is temporarily absent. This model has a potential application in various fields, such as in the cognitive radio network and the manufacturing systems, etc. The methodology is strongly based on the general theory of stochastic orders. Particularly, we derive insensitive bounds for the stationary distribution of the embedded Markov chain of the considered system.