应急调度员情绪自我效能感与工作场所心理健康

IF 0.7 Q4 COMPUTER SCIENCE, HARDWARE & ARCHITECTURE
Charlotte Huard, Andrée-Ann Deschênes, Charlie Rioux
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引用次数: 1

摘要

目的建立应急调度员情绪自我效能感与工作场所心理健康的关系。设计/方法/方法采用相关设计来验证研究结果。2018年12月至2019年2月,通过四个紧急呼叫中心向调度员发送了一份安全的在线问卷。参与是自愿的。共有257名应急调度员参与了这项研究。使用Gilbert等人(2011)的工作场所心理健康量表和Deschênes等人(2019)的情绪自我效能量表。使用SPSS 25程序进行多元线性回归和Pearson相关检验,以建立两个变量之间的关系。研究结果共有三种情绪能力对工作场所心理健康(PWB)产生积极影响,即自我效能感对管理自己情绪、管理他人情绪和使用自己情绪的信念。关于心理困扰(PD),它与管理和使用自己情绪的自我效能信念呈负相关。研究局限性/含义该研究的理论贡献之一是拓宽了应急服务调度的科学知识,并开辟了工作场所人员管理的新研究领域。因此,这些科学发现表明了情绪自我效能在工作场所的重要性。经理或调度领导应重点培养以下三种情绪技能:管理情绪的自我效能感、管理他人感受到的情绪和使用情绪。应考虑培训,以发展这些情感技能,这将有利于应急调度员最大限度地提高他们的工作幸福感。原创性/价值据作者所知,没有其他研究关注紧急调度员,包括情绪自我效能和工作场所心理健康变量。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Emotional self-efficacy and workplace psychological health in emergency dispatchers
PurposeThe main purpose of this research is to establish the relationships between emotional self-efficacy and workplace psychological health for emergency dispatchers.Design/methodology/approachA correlational design was used to validate results of the study. Between December 2018 and February 2019, a secure online questionnaire was sent to dispatchers through four emergency call centers. Participation was voluntary. A total of 257 emergency dispatchers participated in this study. Gilbert et al.’s (2011) scale of workplace psychological health and Deschênes et al.’s (2019) scale of emotional self-efficacy were used. Multiple linear regression and Pearson's correlation tests were run using the SPSS 25 program in order to establish relationships between the two variables.FindingsA total of three emotional competencies positively affect workplace psychological well-being (PWB), i.e. self-efficacy beliefs on managing one's own emotions, on managing other people' emotions and on using one's own emotions. As regards to psychological distress (PD), it is negatively correlated to self-efficacy beliefs on managing and using one's own emotions.Research limitations/implicationsOne of the study's theoretical contributions is to broaden the scientific knowledge of emergency service dispatching, in addition to opening up a new field of study in workplace people management.Practical implicationsThese scientific findings therefore show the importance of emotional self-efficacy in the workplace. The manager or the dispatch leader should focus on developing the following three emotional skills: self-efficacy in managing emotions, managing the emotions felt by others and using emotions. Training allowing the development of these emotional skills should be considered and would be beneficial for emergency dispatchers to maximize their well-being at work.Originality/valueTo the best of the authors’ knowledge, no other study has focused on emergency dispatchers and included the emotional self-efficacy and workplace mental health variables.
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来源期刊
International Journal of Embedded Systems
International Journal of Embedded Systems COMPUTER SCIENCE, HARDWARE & ARCHITECTURE-
CiteScore
2.50
自引率
41.70%
发文量
56
期刊介绍: With the advent of VLSI system level integration and system-on-chip, the centre of gravity of the computer industry is now moving from personal computing into embedded computing. Embedded systems are increasingly becoming a key technological component of all kinds of complex technical systems, ranging from vehicles, telephones, audio-video-equipment, aircraft, toys, security systems, medical diagnostics, to weapons, pacemakers, climate control systems, manufacturing systems, intelligent power systems etc. IJES addresses the state of the art of all aspects of embedded computing systems with emphasis on algorithms, systems, models, compilers, architectures, tools, design methodologies, test and applications.
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