The influence of information and communication technologies on disaster relief operations: a case of Cyclone Idai in Zimbabwe

Purpose There has been an avalanche of global natural disasters in recent times. In recent years approximately 210 million people were affected, an estimated economic cost of US$153bn was incurred and 68,000 deaths were recorded. This was a work up call that made it imperative for humanitarian actors to impetuously adopt information and communication technologies (ICTs) to timeously assist affected populations in disaster prevention, mitigation response and recovery However, the use of ICTs in the humanitarian field is still at its infancy in most third world countries. The purpose of this study was, therefore, to evaluate the utilization of ICTs in humanitarian relief operations associated with Cyclone Idai in Zimbabwe. Design/methodology/approach Using a pragmatic approach, the study gathered data using semistructured questionnaires that were triangulated with interviews of humanitarian staff that were involved in Cyclone Idai relief efforts. Findings An observed suboptimal utilization of ICTs was further disadvantaged by the inequitable distribution of communication infrastructure. However, despite the suboptimal usage, there was a significant positive influence of ICT adoption on effectiveness, efficiency and flexibility in humanitarian relief operations. Originality/value Optimal use of ICTs has the potential to revolutionize humanitarian supply chain management. A smooth transition to new technologies is recommended in which personnel are given professional development opportunities on a regular basis.