评估消费者健康图书馆的流行病聊天服务

Q3 Social Sciences

Journal of Hospital Librarianship Pub Date : 2022-12-19 DOI:10.1080/15323269.2022.2157660

Valerie Prilop

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引用次数: 0

摘要

摘要当癌症中心的消费者健康图书馆The Learning Center因新冠肺炎疫情于2020年3月关闭时，还没有一个强大的虚拟外联系统。在图书馆关闭16个月期间，工作人员决定实施聊天/短信服务，作为联系顾客的一种方式，但使用率很低。多种因素可能会影响使用并使成功复杂化，量化指标可能不是评估新服务以及是否应该继续使用的唯一因素。本文将讨论服务实施、挑战和背景、顾客和员工满意度，以及从过程中吸取的教训。

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Evaluating a Pandemic Chat Service in a Consumer Health Library

ABSTRACT When The Learning Center, a consumer health library at a cancer center, closed its doors in March 2020 due to the COVID-19 pandemic, there was not a robust system of virtual outreach in place. Staff decided to implement a chat/SMS service as one way to reach patrons during the library’s 16-month shutdown, but usage numbers were low. A variety of factors can affect use and complicate success, and quantitative measures may not be the sole factor in evaluating a new service and whether it should continue. This article will talk about service implementation, challenges and context, patron and staff satisfaction, and lessons learned from the process.

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来源期刊

Journal of Hospital Librarianship Social Sciences-Library and Information Sciences

CiteScore

1.00

自引率

0.00%

发文量

期刊介绍： The Journal of Hospital Librarianship is the first journal to specifically address the issues and concerns of librarians and information specialists in the field of hospital librarianship. This peer-reviewed journal focuses on technical and administrative issues that most concern hospital librarians, providing a forum for those professionals who organize and disseminate health information to both clinical care professionals and consumers. The Journal addresses a wide variety of subjects that are vital to the field, including administrative, technical and program issues that may challenge hospital librarians. Articles published in the Journal focus on research strategies, administrative assistance, managed care, financing, mergers, and more.