高等教育学生满意度的决定因素

Q3 Decision Sciences
A. Gargoum
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引用次数: 2

摘要

促进和衡量学生的满意度和幸福感是阿拉伯联合酋长国大学(UAEU)过去几年的主要关注点。本研究的目的是介绍和测试一个学生在(UAEU)中的满意度概念模型。为此目的而设计和使用的测量仪器。收集了来自UAEU九所学院的学生的数据(n=498)。使用结构方程模型进行探索性和验证性因素分析,以检验所提出的研究模型和假设,这些模型和假设基于改进的Parasuraman的SERVQUAL测量工具。研究结果表明,服务/项目质量对学生满意度有显著影响,进而影响学生的幸福感。质量结构与学生满意度之间的相关性具有统计学意义。研究表明,在质量结构中,就大学声誉而言,课程质量对确认学生满意度的影响最大。此外,研究结果表明,总体而言,UAEU成功地获得了学生的满意度。这些发现应该鼓励学术当局更多地支持服务和课程质量,以提高学生的满意度并确保他们的幸福感。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Determinants of Student Satisfaction in Higher Education
Promoting and measuring student satisfaction and happiness is a primary focus of the United Arab Emirates University (UAEU) during the last few years. The aim of this research is to introduce and test a conceptual model of students' satisfaction in the (UAEU). A survey instrument designed and used for this purpose. Data (n = 498) were gathered on students from nine colleges of the UAEU. Exploratory and confirmatory factor analyses were implemented using structural equation modelling to test the proposed research model and hypothesis, which were based on a modified Parasuraman's SERVQUAL measurement tool. The results indicated that quality (service/ program) has significant impact on students' satisfaction and consequently on their happiness. Correlations between the quality constructs and the students' satisfaction were statistically significant. The study has shown that program quality, in terms of the university reputation, has the most influence, among quality constructs, towards confirming students' satisfaction. Moreover, results indicated, in general, that UAEU was successful in gaining student's satisfaction. These findings should encourage the academic authorities to support service and program quality more, in order to enhance students' satisfaction and ensure their happiness.
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来源期刊
International Journal of Customer Relationship Marketing and Management
International Journal of Customer Relationship Marketing and Management Business, Management and Accounting-Marketing
CiteScore
1.90
自引率
0.00%
发文量
33
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