{"title":"在信托研究中关注委托人","authors":"Guido Möllering","doi":"10.1080/21515581.2019.1678853","DOIUrl":null,"url":null,"abstract":"One important reason why trust and trustworthiness should not be confounded (e.g. Hardin, 2002) is that the latter focuses our attention mainly on the trustee and away from the trustor. Even when we are careful to talk about ‘perceived trustworthiness’ (e.g. Mayer, Davis, & Schoorman, 1995, p. 715, Figure 1, emphasis added) – which should convey that it is up to trustors to interpret any cues of trustworthiness – there is a tendency to see trust mainly as a result of the trustees’ given characteristics, especially the likelihood they will honour trust. Similarly, the ‘standard’ survey question used by psychologists, sociologists, political scientists, economists and others (see, e.g. Uslaner, 2015) to the present day asks respondents, if they think ‘most people can be trusted’. The question is thus phrased with reference to the trustee side, instead of checking the trustor side and probing, for example, if ‘most people are willing to trust’ or at least the respondents themselves are ‘mostly willing to trust’. Somewhat paradoxically, answers to the widely used ‘standard’ question are actually supposed to tell us something about the trustors answering (their propensity to trust, see also the comments on Patent & Searle, 2019 below) rather than about the actual trustworthiness of all those potential trustees out there. Who are ‘most people’ supposed to be in the first place (see Delhey, Newton, & Welzel, 2011 on the ‘radius of trust’ problem)? Still, the trustors’ (propensity to) trust is framed primarily as a matter of trustee trustworthiness, obscuring any other factors that might influence the trustors’ trustfulness and actual trusting actions. Trustworthiness and trustfulness go together, of course, especially if we do not merely see them as static dispositions but as dynamic accomplishments in trusting relationships. However, researchers tend to be preoccupied with trustworthiness. This has not always been so and it may well be the case that early trust research focused too much on trustors and individual traits that would explain their willingness to trust (Rotter, 1967; Wrightsman, 1966) so that later trust research went the other way and examined mainly the trustees’ incentives or inclinations to be trustworthy. Jones and Shah (2016) provide a very helpful analysis of how the ‘locus of trust’ may shift from trustor to trustee to dyadic influences, which unfortunately still refers mainly to the dimensions of perceived trustworthiness as the dependent variables instead of also devising a model of the trustor’s trustfulness. In this vein, Lu, Kong, Ferrin, and Dirks (2017) present evidence that trustor attributes, along with shared attributes but not trustee attributes, influence trust in negotiations. Hence I am glad to announce that the current issue of Journal of Trust Research (JTR) contains articles that put a spotlight on the trustor again. For sure they do a lot more than this and they all contribute various valuable insights beyond this one aspect that I have chosen to point out here, but I am confident that all authors will agree that their particular stories revolve especially around trustors, not only trustees. Before showcasing their contributions in more detail below, there is good news on behalf of the Editorial Team. JTR is now included in the revised Australian Business Deans Council (ABDC) Journal Quality List (https://abdc.edu.au/research/abdc-journal-list/). The application for inclusion was filed and signed by our Australia-based colleagues Tyler Okimoto, Nicole Gillespie, Matthew Hornsey, Bart de Jong, Steven Lui, Bo Bernhard Nielsen, Natalia Nikolova and Michael Rosemann. Powerful endorsements were also provided by the following leading","PeriodicalId":44602,"journal":{"name":"Journal of Trust Research","volume":null,"pages":null},"PeriodicalIF":1.9000,"publicationDate":"2019-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/21515581.2019.1678853","citationCount":"7","resultStr":"{\"title\":\"Putting a spotlight on the trustor in trust research\",\"authors\":\"Guido Möllering\",\"doi\":\"10.1080/21515581.2019.1678853\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"One important reason why trust and trustworthiness should not be confounded (e.g. Hardin, 2002) is that the latter focuses our attention mainly on the trustee and away from the trustor. 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Somewhat paradoxically, answers to the widely used ‘standard’ question are actually supposed to tell us something about the trustors answering (their propensity to trust, see also the comments on Patent & Searle, 2019 below) rather than about the actual trustworthiness of all those potential trustees out there. Who are ‘most people’ supposed to be in the first place (see Delhey, Newton, & Welzel, 2011 on the ‘radius of trust’ problem)? Still, the trustors’ (propensity to) trust is framed primarily as a matter of trustee trustworthiness, obscuring any other factors that might influence the trustors’ trustfulness and actual trusting actions. Trustworthiness and trustfulness go together, of course, especially if we do not merely see them as static dispositions but as dynamic accomplishments in trusting relationships. However, researchers tend to be preoccupied with trustworthiness. This has not always been so and it may well be the case that early trust research focused too much on trustors and individual traits that would explain their willingness to trust (Rotter, 1967; Wrightsman, 1966) so that later trust research went the other way and examined mainly the trustees’ incentives or inclinations to be trustworthy. Jones and Shah (2016) provide a very helpful analysis of how the ‘locus of trust’ may shift from trustor to trustee to dyadic influences, which unfortunately still refers mainly to the dimensions of perceived trustworthiness as the dependent variables instead of also devising a model of the trustor’s trustfulness. In this vein, Lu, Kong, Ferrin, and Dirks (2017) present evidence that trustor attributes, along with shared attributes but not trustee attributes, influence trust in negotiations. Hence I am glad to announce that the current issue of Journal of Trust Research (JTR) contains articles that put a spotlight on the trustor again. For sure they do a lot more than this and they all contribute various valuable insights beyond this one aspect that I have chosen to point out here, but I am confident that all authors will agree that their particular stories revolve especially around trustors, not only trustees. Before showcasing their contributions in more detail below, there is good news on behalf of the Editorial Team. JTR is now included in the revised Australian Business Deans Council (ABDC) Journal Quality List (https://abdc.edu.au/research/abdc-journal-list/). The application for inclusion was filed and signed by our Australia-based colleagues Tyler Okimoto, Nicole Gillespie, Matthew Hornsey, Bart de Jong, Steven Lui, Bo Bernhard Nielsen, Natalia Nikolova and Michael Rosemann. 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引用次数: 7
摘要
不应混淆信任和可信度的一个重要原因是(例如Hardin,2002),后者主要将我们的注意力集中在受托人身上,而不是委托人。即使我们谨慎地谈论“感知可信度”(例如,Mayer,Davis,&Schoorman,1995,第715页,图1,重点添加)——这应该传达出由委托人来解释任何可信度的线索——也有一种倾向,认为信任主要是受托人特定特征的结果,尤其是他们尊重信任的可能性。同样,心理学家、社会学家、政治学家、经济学家和其他人至今使用的“标准”调查问题(例如,见Uslaner,2015)询问受访者,他们是否认为“大多数人都可以信任”。因此,这个问题的措辞是参考受托方,而不是检查委托方,例如,如果“大多数人愿意信任”,或者至少受访者自己“大多愿意信任”。有点矛盾的是,对广泛使用的“标准”问题的回答实际上应该告诉我们一些关于受托人回答的事情(他们的信任倾向,另见下文对Patent&Searle,2019的评论),而不是关于所有潜在受托人的实际可信度。“大多数人”首先应该是谁(见Delhey,Newton和Welzel,2011年关于“信任半径”问题)?尽管如此,委托人的(信任倾向)主要被定义为受托人的可信度问题,掩盖了可能影响委托人信任和实际信任行为的任何其他因素。当然,值得信赖和值得信赖是相辅相成的,尤其是如果我们不仅将它们视为静态的倾向,而且将其视为信任关系中的动态成就。然而,研究人员往往专注于可信度。事实并非总是如此,早期的信托研究很可能过于关注委托人和解释他们信任意愿的个人特征(Rotter,1967;Wrightsman,1966),以至于后来的信托研究走上了另一条路,主要考察受托人的动机或值得信赖的倾向。Jones和Shah(2016)对“信任点”如何从委托人转移到受托人再到二元影响进行了非常有用的分析,不幸的是,二元影响仍然主要指感知可信度的维度作为因变量,而不是设计委托人的信任模型。在这种情况下,Lu、Kong、Ferrin和Dirks(2017)提出了证据,证明委托人属性以及共享属性而非受托人属性在谈判中影响信任。因此,我很高兴地宣布,最新一期的《信任研究杂志》(JTR)包含了一些文章,这些文章再次将焦点放在了委托人身上。当然,他们所做的远不止于此,他们都在我选择在这里指出的这一方面之外贡献了各种有价值的见解,但我相信所有作者都会同意,他们的特定故事尤其围绕着委托人,而不仅仅是受托人。在下面更详细地展示他们的贡献之前,编辑团队有一个好消息。JTR现已列入修订后的澳大利亚商业院长理事会(ABDC)期刊质量列表(https://abdc.edu.au/research/abdc-journal-list/)。加入申请由我们在澳大利亚的同事Tyler Okimoto、Nicole Gillespie、Matthew Hornsey、Bart de Jong、Steven Lui、Bo Bernhard Nielsen、Natalia Nikolova和Michael Rosemann提交并签署。以下领导也提供了强有力的支持
Putting a spotlight on the trustor in trust research
One important reason why trust and trustworthiness should not be confounded (e.g. Hardin, 2002) is that the latter focuses our attention mainly on the trustee and away from the trustor. Even when we are careful to talk about ‘perceived trustworthiness’ (e.g. Mayer, Davis, & Schoorman, 1995, p. 715, Figure 1, emphasis added) – which should convey that it is up to trustors to interpret any cues of trustworthiness – there is a tendency to see trust mainly as a result of the trustees’ given characteristics, especially the likelihood they will honour trust. Similarly, the ‘standard’ survey question used by psychologists, sociologists, political scientists, economists and others (see, e.g. Uslaner, 2015) to the present day asks respondents, if they think ‘most people can be trusted’. The question is thus phrased with reference to the trustee side, instead of checking the trustor side and probing, for example, if ‘most people are willing to trust’ or at least the respondents themselves are ‘mostly willing to trust’. Somewhat paradoxically, answers to the widely used ‘standard’ question are actually supposed to tell us something about the trustors answering (their propensity to trust, see also the comments on Patent & Searle, 2019 below) rather than about the actual trustworthiness of all those potential trustees out there. Who are ‘most people’ supposed to be in the first place (see Delhey, Newton, & Welzel, 2011 on the ‘radius of trust’ problem)? Still, the trustors’ (propensity to) trust is framed primarily as a matter of trustee trustworthiness, obscuring any other factors that might influence the trustors’ trustfulness and actual trusting actions. Trustworthiness and trustfulness go together, of course, especially if we do not merely see them as static dispositions but as dynamic accomplishments in trusting relationships. However, researchers tend to be preoccupied with trustworthiness. This has not always been so and it may well be the case that early trust research focused too much on trustors and individual traits that would explain their willingness to trust (Rotter, 1967; Wrightsman, 1966) so that later trust research went the other way and examined mainly the trustees’ incentives or inclinations to be trustworthy. Jones and Shah (2016) provide a very helpful analysis of how the ‘locus of trust’ may shift from trustor to trustee to dyadic influences, which unfortunately still refers mainly to the dimensions of perceived trustworthiness as the dependent variables instead of also devising a model of the trustor’s trustfulness. In this vein, Lu, Kong, Ferrin, and Dirks (2017) present evidence that trustor attributes, along with shared attributes but not trustee attributes, influence trust in negotiations. Hence I am glad to announce that the current issue of Journal of Trust Research (JTR) contains articles that put a spotlight on the trustor again. For sure they do a lot more than this and they all contribute various valuable insights beyond this one aspect that I have chosen to point out here, but I am confident that all authors will agree that their particular stories revolve especially around trustors, not only trustees. Before showcasing their contributions in more detail below, there is good news on behalf of the Editorial Team. JTR is now included in the revised Australian Business Deans Council (ABDC) Journal Quality List (https://abdc.edu.au/research/abdc-journal-list/). The application for inclusion was filed and signed by our Australia-based colleagues Tyler Okimoto, Nicole Gillespie, Matthew Hornsey, Bart de Jong, Steven Lui, Bo Bernhard Nielsen, Natalia Nikolova and Michael Rosemann. Powerful endorsements were also provided by the following leading
期刊介绍:
As an inter-disciplinary and cross-cultural journal dedicated to advancing a cross-level, context-rich, process-oriented, and practice-relevant journal, JTR provides a focal point for an open dialogue and debate between diverse researchers, thus enhancing the understanding of trust in general and trust-related management in particular, especially in its organizational and social context in the broadest sense. Through both theoretical development and empirical investigation, JTR seeks to open the "black-box" of trust in various contexts.