An integrated response model for business disruption

Purpose The purpose of this paper is to discuss the planning and use of an all-hazards emergency services approach to business disruption, which resulted from the hosting of the 2018 Commonwealth Games (GC2018) by Australia. It outlines how this emergency response model worked and how it can be transitioned into other operational areas. Design/methodology/approach Although the Commonwealth Games provided a unique opportunity for Australia to showcase its large event capability, it also highlighted the need for innovation due to business disruption for front-line emergency response agencies. The Queensland Fire and Emergency Services (QFES) was faced with the need to review the standard emergency response model and to come up with a way to maintain business as usual operational effectiveness. Findings An all-hazards approach to emergency response was ultimately achieved through expanded air operations (helicopters), the use of a multi-agency approach and the use of volunteers to achieve strategic risk management outcomes. Practical implications The practical solutions that emerged are discussed as the expanded response model and collaborative engagements to achieve risk reduction, readiness and preparation. Originality/value The solution to utilise an integrated emergency response methodology, including rapid and effective aerial support, reflected an all-hazards response to include deployment to road crash rescue, hazardous materials and structural fires. This business model ensured that QFES continued to meet its established “operational excellence” standards while pioneering options to address incident responses within the community wherein circumstances are considered exceptional.