The Continuous Learning Framework: Applying accountability for widespread organisational change

This article introduces the Continuous Learning Framework for quality within higher education and other internal evaluation contexts. The framework maps the terrain of this special issue, and consists of four elements: accountability, improvement, performance and investment. The article briefly describes the evolution of the framework including its application to a government reform package, before focussing on its practical application within a specific university context to stimulate widespread organisational change and improve the use of data in academic decision-making. For internal evaluators, the framework offers a structured way to step into strategic decision-making conversations with executives and a structured approach to embed quality or internal evaluation within policy, protocols and practice of governments, organisations, teams and individuals. Moreover, it facilitates capacity building and creates an environment conducive to continuous improvement leading to continuous learning. The framework and its application directly align with Deming’s work from the 1980s.