Reflection of documents in the digital twin of the company and calculation of their impact on human behavior in the simulation model

The formation and formation of the Industry 4.0 concept stimulated the discussion of the use of computer technology in various areas of economic activity and, in particular, in the automation of social systems management. The basis of the concept is the inclusion of a virtual image of the social system in the form of a mathematical model or a digital twin of the enterprise in the production and management system. At the same time, it should be noted that today digital twin are created mainly only for technical objects used in the activities of enterprises. The purpose of the article is to demonstrate the possibility of fixing organizational documents as one of the system-forming factors in the digital twin of an enterprise. This circumstance makes it possible, firstly, to more accurately calculate the managerial effects of managers by taking into account the impact of organizational documents on the activities of employees of the enterprise; secondly, to identify conflicts of documents developed by various departments of the company; thirdly, to calculate the content of documents during their development (design), based on the requirements of the situation or a given control effect. This possibility arises due to the use of a comprehensive mathematical model of the social system operating in an active environment. The model is a simulation agent-based model and allows you to calculate the dynamics of the social system in the socio-economic space, which allows its use in decision support systems by managers of any scale and activities to calculate the expected effect of management decisions – the specifics of a particular social system are taken into account by combining the values of the phase variables describing the state of the enterprise. The novelty of the research paper lies in the fact that it shows: the possibility to calculate the influence of organizational documents on the behavior of participants and, consequently, on the result of the social system, as well as the mechanism for converting messages, which are invariants of socio-economic space into information that affects the behavior of participants of relations.