从新冠肺炎中学习：从底层重新审视组织沟通

IF 1.4 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE

Public Library Quarterly Pub Date : 2021-04-30 DOI:10.1080/01616846.2021.1906616

Siobhan Stevenson

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引用次数: 5

摘要

摘要一项关于2020年春季封锁后公共图书馆恢复服务的一线工作人员经历的综合调查，成为北美最大公共图书馆系统之一管理层与一线工作人员沟通中断的案例研究。具体而言，调查对象描述了管理层对其个人健康和安全的担忧与图书馆恢复公共服务的目标之间的一系列感受、看法和假设。媒体丰富性理论（MRT）为解释本次调查的结果提供了理想的分析工具，同时在理论上强化了受访者的改进建议，并恢复了MRT对有效组织沟通的价值。

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Learning from COVID-19: Revisiting Organizational Communications from the Bottom-up

ABSTRACT What started as a general survey regarding frontline worker experiences with their public library’s resumption of services following the spring lockdown of 2020, became a case study in a breakdown in communications between management and frontline staff at one of North America’s largest public library systems. Specifically, survey respondents described a range of feelings, perceptions and assumptions regarding management’s concerns for their personal health and safety against the library’s goal of resuming public services. Media Richness Theory (MRT) provided the ideal analytic tool with which to interpret the results of this survey, while theoretically reinforcing respondents’ recommendations for amelioration, and reinstating the value of MRT for effective organizational communications.

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来源期刊

Public Library Quarterly INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

3.50

自引率

21.10%

发文量

期刊介绍： Public Libraries Quarterly is addressed to leaders-directors, managers, staff, trustees, and friends-who believe that change is imperative if public libraries are to fulfill their service missions in the twenty-first century. In PLQ, directors and operating officers tell how they accomplished change. The journal examines: •best practices and models to improve service •management case studies-with results and failures •library mythologies that retard individual and institutional development •studies of how to plan results and accomplish desired outcomes •marketing and fund-raising tools that work •budget and financial analysis tools and tips