超越满意:调查用户使用参考信息

Q3 Social Sciences

Internet Reference Services Quarterly Pub Date : 2017-01-02 DOI:10.1080/10875301.2017.1305476

J. Lenkart, Alexandra C. Krogman, D. Ward

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引用次数: 5

摘要

摘要:本研究考察并分类了读者在参考文献接触中收到的信息所采取的常见下一步措施，并考察了实践的意义。在一项定性用户研究中，我们采访了一家大型学术图书馆的顾客，调查他们用来评估个人参考资料接触的完整性和准确性的标准，并揭示他们在接触到他们收到的信息后所做的事情。研究结果为员工培训、营销、推广和参考服务设计指明了切实可行的方向，以适应读者研究需求的整个生命周期。

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Beyond Satisfaction: Investigating Patron Use of Reference Information

ABSTRACT This study examines and categorizes common next steps patrons take with information received during reference encounters and examines implications for practice. In a qualitative user study, patrons at a large academic library were interviewed to investigate the criteria they used to evaluate the completeness and accuracy of individual reference encounters and to uncover what they did after the encounter with the information they received. Results indicate practical directions for staff training, marketing, outreach, and design of reference services to accommodate the full life cycle of patron research needs.

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来源期刊

Internet Reference Services Quarterly Social Sciences-Library and Information Sciences

CiteScore

2.40

自引率

0.00%

发文量

期刊介绍： Internet Reference Services Quarterly tackles the tough job of keeping librarians up to date with the latest developments in Internet referencing and librarianship. This peer-reviewed quarterly journal is designed to function as a comprehensive information source librarians can turn to and count on for keeping up-to-date on emerging technological innovations, while emphasizing theoretical, research, and practical applications of Internet-related information services, sources, and resources. Librarians from any size or type of library in any discipline get the knowledge needed on how to best improve service through one of the most powerful reference tools available on the Internet.