Motor insurers ignore the law, again

At the 2020 AGM of the Chartered Insurance Institute it was conceded that COVID-19 had caused reputational damage to the sector because of its treatment of consumers during the current crisis. That, however, was at a time of public spotlight on only some of the underlying issues of corporate culture. An ongoing question that needs to be addressed is that of insurers’ lack of fairness to claimants, particularly those injured by uninsured vehicles, and the failure or even refusal of governments to redress that imbalance. One aspect of that enquiry is addressed in this article.