Transformative lessons learned from COVID-19 to reimagine child welfare work

ABSTRACT Due to the COVID-19 pandemic and because of the critical and essential nature of child welfare work, this workforce moved out of agency settings to remote work. Drawing from the theory of large systems change, this study explored child welfare caseworkers’ perspectives on how organizational changes due to the pandemic affected them as workers and their recommendations for sustained organizational change in child welfare. This narrative analysis explored secondary data collected in May 2020 about workforce needs related to the COVID-19 pandemic (N = 783). Regarding the impact of COVID-19, three themes emerged: (a) job impact (no change, limited change or positive outcome); (b) challenges (engaging with clients, conducting assessments, meeting with families, and using technology); and (c) impact on worker well-being (safety concerns, job stress, anxiety about the future). Three themes also emerged for recommendations for permanent workplace changes: (a) workplace flexibility (work from home, hybrid schedule); (b) better use of technology (virtual meetings and supporting remote access), and (c) worker well-being (support for worker safety and work–life balance and integration). The pandemic demonstrated that when responding to a natural disaster, pivotal change can happen quickly and effectively, even for large, complex systems like child welfare.