SUBJECTIVE EVALUATION OF SATISFACTION BY COMMUNICATION

Background. Communication is an essential element of human existence. At the same time, communication can be a goal or a means. The question of satisfaction with communication is often associated with the effectiveness of activities, the achievement of the “necessary” result or satisfaction with life in general. However, the process of communication itself, subjective satisfaction with this process, the quantity of communication and its quality - much less often fall into the focus of scientific attention. The aim of the study was to examine the subjective perception of the available and desired amount of communication of respondents engaged in different professional spheres. Research Methods. In this research respondents were offered a questionnaire to assess various characteristics of communication, such as the amount of communication in general, the distribution of communication by areas (with family, friends, colleagues and clients), the purpose of communication (information exchange, self-expression, experience of emotions, entertainment). This questionnaire is filled out twice - the description of the existing and ideal situation. For our study it is the difference between the actual and the desired that is of interest. As it is this variable, in our opinion, is an indicator of satisfaction with communication. The data were processed using IBM SPSS Statistics Subscription. The following methods of mathematical statistics were used in the study: comparative analysis, Pearson Chi-square, Student’s t-test, multiple analysis of variance (Scheffe test and intergroup effects criterion). Results of the study. As a result of the study, three groups of respondents were identified: those who lack communication, those who overcommunicate, and those who are satisfied with communication. The distribution of the groups showed that there was no relationship between subjective satisfaction with communication and gender, as well as the sphere of activity (“man-human”, “man-technique”), i.e. regardless of the type of activity there were respondents both satisfied with their communication, and experiencing its deficit or overabundance. Communication fatigue is caused by an overabundance of communication with colleagues and clients with a lack of communication in the family. Lack of communication is associated with a lack of opportunity for informal communication in a professional environment and substitution of superficial, shallow communication in a close, family circle. Area of application of the results. The results can be used to work on improving the psychological well-being of the person, through adjusting the quality and quantity of communication in different spheres. The results may be of interest for psychologists, psychotherapists and coaches.