加纳大学图书馆的关键绩效指标(kpi):开发基于结果的员工绩效指标

IF 1.8 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE
G. B. Amoah, Mabel K. Minishi-Majanja
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引用次数: 0

摘要

目的对加纳大学图书馆的关键绩效指标进行审计。它的目的是找出加纳大学图书馆使用的关键绩效指标,以及它们在纠正工作人员绩效失误方面的效果。设计/方法/方法采用定量研究方法,从加纳的九所大学中征求了218名图书馆员的意见。由于图书馆的职员人数是可管理的,所以采用普查抽样的方法。调查结果表明,即使工作人员不知道他们图书馆中的kpi,大多数受访者都理解这个概念,并认为它是衡量图书馆的成功和跟踪绩效。它还揭示了大多数库没有明确和可测量的kpi。在接受调查的图书馆中,有近80%的图书馆没有明确说明员工所知道的关键绩效指标。该研究表明,kpi可能因图书馆的使命和愿景陈述而有所不同。为了提高加纳大学图书馆工作人员的绩效,该研究建议管理层制定清晰和可衡量的基于结果的指标,从而实现高绩效。这不仅满足了用户的需求,也提高了图书馆在提供信息方面的效率。管理层也应该有清晰和可衡量的关键绩效指标,并将其提供给图书馆员工。实际意义:为了提高加纳大学图书馆的工作人员绩效,该研究建议管理层制定明确和可衡量的基于结果的指标,从而实现高绩效。这不仅满足了用户的需求,也提高了图书馆在提供信息方面的效率。管理层也应该有清晰和可衡量的关键绩效指标,并将其提供给图书馆员工。原创性/价值本研究提供了加纳大学图书馆kpi的信息,以及如何有效地应对与使用kpi相关的挑战。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Key performance indicators (KPIs) in Ghanaian university libraries: developing outcome-based metrics for staff performance
PurposeThis study aims to audit the key performance indicators (KPIs) in Ghanaian university libraries. It aimed at finding out the KPIs used by Ghanaian university libraries and how effective they have been in correcting lapses in staff performance.Design/methodology/approachEmploying a quantitative research approach, the views of 218 librarians were elicited from nine universities in Ghana. Due to the manageable size of staff population in the libraries, the census sampling technique was adopted.FindingsResults indicated even though staff members were unaware of KPIs in their libraries, most of the respondents understood the concept and perceived is to be measuring the success and tracking performance in libraries. It was also revealed that most of the libraries did not have clear and measurable KPIs. Close to 80% of the libraries under study did not have clearly stated KPIs of which members of staff were aware. The study revealed that KPIs may differ from one library to the other, depending on the mission and vision statement of the library. For increased staff performance in Ghanaian university libraries the study recommends management to develop clear and measurable outcome-based metrics that will lead to high performance. This will not only address the needs of clients but also improve the libraries' efficiency in terms of information provision. Management should also have clear and measurable KPIs and make them available to library staff.Practical implicationsFor increased staff performance in Ghanaian university libraries the study recommends management to develop clear and measurable outcome-based metrics that will lead to high performance. This will not only address the needs of clients but also improve the libraries' efficiency in terms of information provision. Management should also have clear and measurable KPIs and make them available to library staff.Originality/valueThe study provides information on KPIs in Ghanaian university libraries and how to effectively deal with the challenges associated with its usage.
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来源期刊
Performance Measurement and Metrics
Performance Measurement and Metrics INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
2.20
自引率
0.00%
发文量
1
期刊介绍: ■Quantitative and qualitative analysis ■Benchmarking ■The measurement and role of information in enhancing organizational effectiveness ■Quality techniques and quality improvement ■Training and education ■Methods for performance measurement and metrics ■Standard assessment tools ■Using emerging technologies ■Setting standards or service quality
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