员工授权对情境变量和性格变量对情绪耗竭的调节作用是否不同?COVID-19危机背景

IF 1.3 Q3 BUSINESS
J. A. Linando, M. Halim
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引用次数: 2

摘要

目的基于资源守恒理论,探讨员工授权对情境变量(工作满意度、情感承诺)和性格变量(积极情感、情绪智力)对疫情背景下服务员工情绪耗竭的调节作用。设计/方法/方法总共有来自印度尼西亚各个部门的288名服务人员作为调查对象参与了这项研究。本研究采用两阶段结构方程建模方法对假设进行检验。结果表明,员工授权对情境变量和性格变量的调节作用不同。员工授权对情境变量有显著影响,而对性格变量有不同的影响,员工授权对这些变量没有显著影响。本研究的发现在实践中描绘了COR理论,并阐明了员工授权对具有特定归因的员工的重要性。研究局限/启示本研究存在四个局限:横断面设计;没有探究性格变量和情境变量的前因;研究结果仅限于服务工作者;最后,这项研究只选取了印度尼西亚的样本。从实践的角度来看,本研究揭示了哪种类型的服务员工对授权政策有反应,哪种类型的员工更容易经历情绪衰竭,尤其是在危机期间。通过了解哪些因素决定了员工授权的有效性,管理者可以最大限度地发挥其授权政策的影响。随后,它将创造更好的服务提供,这可能有利于更广泛的社会范围。原创性/价值本研究有助于理论和实践的理解。从理论上讲,本研究增加并促进了使用分类镜头来检查组织与员工之间的互动模式。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Does employee empowerment moderate the effect of situational and dispositional variables on emotional exhaustion differently? The COVID-19 crisis context
Purpose Building on the conservation of resources (COR) theory, this study aims to investigate employee empowerment’s moderation effect on the relationship of situational (job satisfaction, affective commitment) and dispositional (positive affectivity, emotional intelligence) variables toward the emotional exhaustion of service employees amidst the pandemic. Design/methodology/approach In total, 288 service employees from various sectors in Indonesia participate as the study’s respondents. This study applies a two-stage structural equation modeling approach to test the hypotheses. Findings The results show that employee empowerment moderates situational and dispositional variables differently. While employee empowerment significantly influences situational variables, a different situation is found on dispositional variables, that employee empowerment does not significantly influence these variables. This study’s findings portray the COR theory in practice and clarify the importance of employee empowerment for employees with particular attributions. Research limitations/implications The present study bears four limitations: the cross-sectional design; no exploration of dispositional and situational variables’ antecedents; the findings are limited to the service workers; and lastly, this study only takes Indonesian samples. Practical implications From a practical perspective, this study reveals which type of service employees are responsive to empowerment policy and which are prone to experience emotional exhaustion, particularly during a crisis. Social implications By understanding what factors determine employee empowerment’s effectiveness, managers could maximize the impacts of their empowerment policies. Subsequently, it will create better service deliveries which might benefit the broader societal scope. Originality/value This study contributes to both theoretical and practical understanding. Theoretically, this study adds and promotes using a categorical lens to examine the pattern of interactions between organizations and employees.
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来源期刊
CiteScore
3.30
自引率
5.00%
发文量
22
审稿时长
30 weeks
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