班加罗尔技能顶点服务质量研究

Q2 Social Sciences

Russian Law Journal Pub Date : 2023-06-03 DOI:10.52783/rlj.v11i12s.2003

S.SASIREKHA, DEEPIKA T, ARSHAN M, KARTHIKEYAN B, M

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引用次数: 0

摘要

本课题名为“技能顶点服务质量研究”。本研究的主要目的是确定技能顶点对其客户的服务质量。主要的，明确的目标是研究框架，然后根据明确的目标准备问卷。利用所编制的调查问卷，采用方便抽样法，从120名技能顶点客户中选择样本量进行直接回答。使用卡方检验和相关方法等不同的统计工具对员工给出的回答进行分析和解释。从这一分析中得出了一些普遍的发现，这些发现与本研究的框架目标更相关。结果发现，整体服务质量得分在可接受的范围内。根据调查结果，提出了对组织更有帮助的建议和建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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A STUDY ON QUALITY OF SERVICE AT SKILL VERTEX, BANGALORE

This project titled “A Study On Quality of service Of Skill Vertex “.The main objectiveof this study is to determine the quality of service that is by the Skill Vertex to its customers. Primary, well defined objectives are framed to the study then questionnaire is preparedbased on defined objectives. The prepared questionnaire is used to get the direct response from theselected sample size of 120 customers of Skill Vertex on the basis of convenience sampling method.The response given by the employees are analyzed and interpreted using different statistical tools such as chi square test and correlation methods.From this analysis some general findings arrived and that are more related with the framed objectives for this study. It is found that the overall quality of service score is within the acceptable level. According to the findings, the suggestions and recommendations are given whichwill be more helpful for the organization.

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来源期刊

Russian Law Journal LAW-

自引率

0.00%

发文量

审稿时长

5 weeks

期刊介绍： The Russian Law Journal is one of the first academic legal journals in English to be published in Russia. Our goal is to provide scholars worldwide with comparative papers on recent legal developments not only in Russia, but also in Eurasia, other jurisdictions and on the international level. The idea to establish this journal belongs to the following scholars of Moscow State Lomonosov University Law Faculty: Gleb Bogush, Nataliya Bocharova, Dmitry and Anastasia Maleshin and Sergei Tretyakov. We want to bring the Russian academic legal tradition closer to the international environment and make Russian legal scholarship more accessible to other scholars and well-known worldwide.