{"title":"评估波兰医疗系统对注射健康信息的信任:非专业人员与医护人员","authors":"R. Lewandowski, A. Goncharuk, G. Cirella","doi":"10.1080/21515581.2023.2182313","DOIUrl":null,"url":null,"abstract":"Health information can influence patient trust and is vital to the healthcare system of a country. This study comparatively assesses trust levels within Poland’s healthcare system from two perspectives: non-healthcare workers (i.e. lay people) and healthcare workers. Four trust indicators, i.e. the payer, visiting or consulting with a physician, the medical profession, and hospitals are used to test trust volatility. The methodology combined a participant three-stage experiment by measuring level of trust, randomly separating participants into two groups – i.e. control and experimental – and testing whether observational changes were long-lasting. Results indicate that the level of trust of non-healthcare workers to the payer, a physician, and hospitals was susceptible to the information provided, while trust to the medical profession did not show sensitivity and almost did not change. Statistical analysis showed the non-healthcare workers trust level in all tested objects, apart from the medical profession, tended to return to their start values. Healthcare workers, on the other hand, had an overall higher level of trust in a physician, the medical profession, and hospitals. Overall, it can be concluded that the impact from the intervention in terms of hospitals was lower for the healthcare workers.","PeriodicalId":44602,"journal":{"name":"Journal of Trust Research","volume":null,"pages":null},"PeriodicalIF":1.9000,"publicationDate":"2023-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Assessing trust with injected health information in Poland’s healthcare system: Lay people versus healthcare workers\",\"authors\":\"R. Lewandowski, A. Goncharuk, G. Cirella\",\"doi\":\"10.1080/21515581.2023.2182313\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Health information can influence patient trust and is vital to the healthcare system of a country. This study comparatively assesses trust levels within Poland’s healthcare system from two perspectives: non-healthcare workers (i.e. lay people) and healthcare workers. Four trust indicators, i.e. the payer, visiting or consulting with a physician, the medical profession, and hospitals are used to test trust volatility. The methodology combined a participant three-stage experiment by measuring level of trust, randomly separating participants into two groups – i.e. control and experimental – and testing whether observational changes were long-lasting. Results indicate that the level of trust of non-healthcare workers to the payer, a physician, and hospitals was susceptible to the information provided, while trust to the medical profession did not show sensitivity and almost did not change. Statistical analysis showed the non-healthcare workers trust level in all tested objects, apart from the medical profession, tended to return to their start values. Healthcare workers, on the other hand, had an overall higher level of trust in a physician, the medical profession, and hospitals. Overall, it can be concluded that the impact from the intervention in terms of hospitals was lower for the healthcare workers.\",\"PeriodicalId\":44602,\"journal\":{\"name\":\"Journal of Trust Research\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":1.9000,\"publicationDate\":\"2023-01-02\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Trust Research\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1080/21515581.2023.2182313\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q3\",\"JCRName\":\"MANAGEMENT\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Trust Research","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/21515581.2023.2182313","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"MANAGEMENT","Score":null,"Total":0}
Assessing trust with injected health information in Poland’s healthcare system: Lay people versus healthcare workers
Health information can influence patient trust and is vital to the healthcare system of a country. This study comparatively assesses trust levels within Poland’s healthcare system from two perspectives: non-healthcare workers (i.e. lay people) and healthcare workers. Four trust indicators, i.e. the payer, visiting or consulting with a physician, the medical profession, and hospitals are used to test trust volatility. The methodology combined a participant three-stage experiment by measuring level of trust, randomly separating participants into two groups – i.e. control and experimental – and testing whether observational changes were long-lasting. Results indicate that the level of trust of non-healthcare workers to the payer, a physician, and hospitals was susceptible to the information provided, while trust to the medical profession did not show sensitivity and almost did not change. Statistical analysis showed the non-healthcare workers trust level in all tested objects, apart from the medical profession, tended to return to their start values. Healthcare workers, on the other hand, had an overall higher level of trust in a physician, the medical profession, and hospitals. Overall, it can be concluded that the impact from the intervention in terms of hospitals was lower for the healthcare workers.
期刊介绍:
As an inter-disciplinary and cross-cultural journal dedicated to advancing a cross-level, context-rich, process-oriented, and practice-relevant journal, JTR provides a focal point for an open dialogue and debate between diverse researchers, thus enhancing the understanding of trust in general and trust-related management in particular, especially in its organizational and social context in the broadest sense. Through both theoretical development and empirical investigation, JTR seeks to open the "black-box" of trust in various contexts.