How probation officers understand and work with people on community supervision sentences to enhance compliance

This study aimed to explore, describe, and interpret New Zealand probation officers’ insights into supervisees’ non-compliance with community sentences. Seventeen probation officers participated in two focus groups. Probation officers viewed problems with cognitive skills as a key barrier to sentence compliance. They reported that these problems underpinned other factors linked to compliance, such as meeting basic needs and skill acquisition. Probation officers employed a number of social worker oriented evidenced-based strategies, including building high-quality relationships and being flexible, along with modification of sentence requirements to increase supervisee compliance, especially with supervisees who faced considerable obstacles when engaging with a community sentence.