Knowledge overload versus actual practices: Knowledge and awareness about COVID-19 infection among patients attending the emergency services of a tertiary care hospital during the COVID “lockdown” period

Background: It is essential to assess the knowledge and awareness about COVID-19 infection among people utilizing the emergency health-care services. Aim: This study aimed to evaluate the knowledge and awareness about COVID-19 infection and the practices followed by the patients and their caregivers with respect to prevention of spread of COVID-19. Methodology: A cross-sectional exploratory study was conducted in the emergency outpatient services of a tertiary care center using a brief self-designed questionnaire. Results: More than half of the participants considered that touch and coming in contact with a person with cough/cold were the most common mode of spread of the infection, but many others had several misinformations regarding the exact mode of transmission. Three-fourth of the participants thought that wearing a mask is required to protect oneself from getting infected, while handwashing and social distancing as important precautionary measures were reported by only half and one-fourth of the participants respectively. Only half of the participants used masks during traveling to the hospital and one-third reported of sanitizing hands during travel and only half of the participants reported of having knowledge about using surgical masks and sanitizers in emergency premises, and only two-fifths thought social distancing to be a precautionary measure to follow in the emergency setting. Conclusions: The study findings highlight the need to improve awareness programs so as to improve the knowledge and practices of medically ill patients and their caregivers attending the emergency services.