“理想的精神状态”：情感劳动与美国911紧急响应中象征力量的隐性成本

IF 0.8 4区社会学 Q3 ANTHROPOLOGY

Ethnography Pub Date : 2022-12-29 DOI:10.1177/14661381221145353

Phoenix Chi Wang

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引用次数: 1

摘要

本文借鉴了关于情感劳动、情感管理和象征权力的学术，强调了情感在维持社会生活现实与官方分类系统之间的重要对应关系中的象征作用。本研究通过“理想心态”的概念和在新英格兰城市911调度中心进行的为期3年的民族志实地调查的经验数据，展示了这种背景下的“期望心态”是什么，民间和官僚之间的联系是如何通过“受控的同理心”建立的，以及这一过程的成本和后果是如何由911急救社区普遍存在的地位差异所决定的。

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The ‘desired state of mind’: Emotional labor and the hidden cost of symbolic power in 911 emergency response in the U.S

Borrowing from scholarship on emotional labor, emotion management and symbolic power, this article highlights emotions’ symbolic role in sustaining the vital correspondence between the reality of social life and the official classification system. Through the concept of the ‘desired state of mind’ and empirical data from 3 years’ ethnographic fieldwork in an urban 911 dispatch center in New England, this research shows what the ‘desired state of mind’ of this context is, how the link between the folk and the bureaucratic is made though ‘controlled empathy’, and how the cost and consequence of this process is shaped by the status disparity prevalent in 911 emergency community.

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来源期刊

Ethnography Multiple-

CiteScore

3.60

自引率

8.30%

发文量

期刊介绍： A major new international journal successfully launched in 2000 Ethnography is a new international and interdisciplinary journal for the ethnographic study of social and cultural change. Bridging the chasm between sociology and anthropology, it is becoming the leading network for dialogical exchanges between monadic ethnographers and those from all disciplines involved and interested in ethnography and society. It seeks to promote embedded research that fuses close-up observation, rigorous theory and social critique.