Countering Violent Extremism Online: The Experiences of Informal Counter Messaging Actors

The online space is a haven for extremists of all kinds. Although efforts to remove violent and extremist content are increasing, there is a widely accepted need to also contest extremist messages with counter messages designed to undermine and disrupt extremist narratives. While the majority of academic focus has been on large and well‐funded efforts linked to governments, this article considers the experiences of informal actors who are active in contesting extremist messaging but who lack the support of large institutions. Informal actors come without some of the baggage that accompanies formal counter message campaigns, which have been attacked as lacking in credibility and constituting “just more government propaganda.” This has been noted by some of the wider countering violent extremism industry and the appetite for incorporating “real‐world” content in their campaigns seems to be rising. This article fills a gap in our knowledge of the experiences of informal counter messaging actors. Through a series of in‐depth qualitative interviews it demonstrates that, despite the potentially serious risks of incorporating greater levels of informal content, there is an appetite among informal actors to engage with formal campaigns where they can be selective over who they work with and maintain a degree of control.