IMPACT OF SHARED HEALTH SERVICES ON SERVICE QUALITY AT HEALTH CENTRES IN KAMPALA CAPITAL CITY AUTHORITY (KCCA)

The study aimed to assess whether sharing of health services improved service quality in health centers inKampala Capital City Authority (KCCA). With multi-stage sampling, data was gathered by face to face interviews,via translators from residents in the five divisions of KCCA, using a questionnaire. Schedules were made withLocal Council I chairmen, and support to fill in the questionnaire was given to the respondents. The statisticalmethods used for analysis included a Chi-square, Spearman correlations and hierarchical regression.The study found that regarding tangibility, sharing health services significantly determines the number ofmodern medical equipments (p=0.000) and the number of medical personnel that had a neat and professionalappearance (p=0.000) but did not determine the number of visually appealing health facilities (p=0.386).Recentralizing health care changed the mode of delivery. Health workers were responsive, reliable and providebetter care for patients. There was increased availability of basic medical equipment, and health workerswere neater in appearance with increased confidence and hence were better able to provide for the safetyof residents.