用户在服务创新绩效中的作用不均衡

IF 3.2 3区经济学 Q1 ECONOMICS

Economics of Innovation and New Technology Pub Date : 2022-04-06 DOI:10.1080/10438599.2022.2053848

L. Rubalcaba, M. Deschryvere

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引用次数: 0

摘要

本文提供了一个概念和实证框架来分析用户在服务部门企业层面的创新和绩效中的作用。该理论模型建立在服务领域的用户创新理论的基础上，并提出区分不同模式和程度的用户参与可能表现不同。实证测试基于芬兰的独特数据集。结果表明，并非所有的用户参与都会产生相似的影响:更主动的角色与被动的角色对创新产出有显著的正相关关系，但只有用户导向及其强度的特定组合才有影响。此外，用户导向对生产力没有直接的显著影响。从管理意义上说，服务公司可能会把用户当作共同创新的伙伴，以服务质量和客户满意度为导向，而不是以提高业务效率为导向。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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The uneven role of users in service innovation performance

ABSTRACT This paper provides a conceptual and empirical framework for analyzing the role of users in innovation and performance at the firm level in the service sector. The theoretical model builds on the user innovation theory in services and proposes to distinguish between different modes and degrees of user participation that may perform differently. The empirical testing is based on a unique dataset from Finland. Results show that not all user engagement led to similar impacts: more active roles versus passive ones have a significant positive relationship with innovation output, but only specific combinations of user orientation and its intensity matter. Besides, no direct significant impacts from user orientation on productivity were found. As a managerial implication, service companies may approach users as co-innovation partners oriented to service quality and customer satisfaction rather than oriented to increase business efficiency.

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来源期刊

Economics of Innovation and New Technology ECONOMICS-

CiteScore

7.20

自引率

3.00%

发文量

期刊介绍： Economics of Innovation and New Technology is devoted to the theoretical and empirical analysis of the determinants and effects of innovation, new technology and technological knowledge. The journal aims to provide a bridge between different strands of literature and different contributions of economic theory and empirical economics. This bridge is built in two ways. First, by encouraging empirical research (including case studies, econometric work and historical research), evaluating existing economic theory, and suggesting appropriate directions for future effort in theoretical work. Second, by exploring ways of applying and testing existing areas of theory to the economics of innovation and new technology, and ways of using theoretical insights to inform data collection and other empirical research. The journal welcomes contributions across a wide range of issues concerned with innovation, including: the generation of new technological knowledge, innovation in product markets, process innovation, patenting, adoption, diffusion, innovation and technology policy, international competitiveness, standardization and network externalities, innovation and growth, technology transfer, innovation and market structure, innovation and the environment, and across a broad range of economic activity not just in ‘high technology’ areas. The journal is open to a variety of methodological approaches ranging from case studies to econometric exercises with sound theoretical modelling, empirical evidence both longitudinal and cross-sectional about technologies, regions, firms, industries and countries.