基于期望-确认理论的深度学习模型预测酒店服务客户满意度

IF 6.3 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM
Soyoung Oh, Honggeun Ji, Jina Kim, Eunil Park, A. del Pobil
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引用次数: 28

摘要

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Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service
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来源期刊
Information Technology & Tourism
Information Technology & Tourism HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
18.10
自引率
5.40%
发文量
22
期刊介绍: Information Technology & Tourism stands as the pioneer interdisciplinary journal dedicated to exploring the essence and impact of digital technology in tourism, travel, and hospitality. It delves into challenges emerging at the crossroads of IT and the domains of tourism, travel, and hospitality, embracing perspectives from both technical and social sciences. The journal covers a broad spectrum of topics, including but not limited to the development, adoption, use, management, and governance of digital technology. It supports both theory-focused research and studies with direct relevance to the industry.
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