工程企业社交网络中的沟通模式:基于短文本主题建模的探索性分析

IF 1.8 Q3 ENGINEERING, MANUFACTURING
Design Science Pub Date : 2022-06-08 DOI:10.1017/dsj.2022.12
Sharon A. Ferguson, Kathy Cheng, Lauren Adolphe, Georgia D. Van de Zande, David Wallace, A. Olechowski
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引用次数: 3

摘要

摘要企业社交网络消息网站在工程和产品设计中的团队交流越来越受欢迎。这些数字通信平台捕捉设计团队成员之间的详细信息,对于寻求更好地理解设计中的通信的研究人员来说,是一个有吸引力的数据集。这项探索性研究调查了我们是否可以在整个产品设计过程中使用企业社交网络消息来建模沟通模式。我们将短文本主题建模(STTM)应用于一个数据集,该数据集由32个参加为期3个月的强化产品设计课程的团队发送的250000条消息组成。许多研究人员将工程设计过程描述为一系列收敛和发散的思维阶段,例如流行的双菱形模型,我们在这项工作中使用了这一理论作为案例研究。STTM结果的定量和定性分析揭示了几个趋势,例如在团队沟通中确实可以看到主题的周期性趋同和发散的证据;在收敛-发散模式中,强团队的主题模型中的主题比弱团队少;团队在每个主题中展示产品、项目、课程和其他主题的特征。我们提供的证据表明,利用先进的主题建模技术对企业社交网络消息进行分析,可以揭示对设计过程的见解,并可以确定成功团队的沟通模式。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Communication patterns in engineering enterprise social networks: an exploratory analysis using short text topic modelling
Abstract Enterprise social network messaging sites are becoming increasingly popular for team communication in engineering and product design. These digital communication platforms capture detailed messages between members of the design team and are an appealing data set for researchers who seek to better understand communication in design. This exploratory study investigates whether we can use enterprise social network messages to model communication patterns throughout the product design process. We apply short text topic modelling (STTM) to a data set comprising 250,000 messages sent by 32 teams enrolled in a 3-month intensive product design course. Many researchers describe the engineering design process as a series of convergent and divergent thinking stages, such as the popular double diamond model, and we use this theory as a case study in this work. Quantitative and qualitative analysis of STTM results reveals several trends, such as it is indeed possible to see evidence of cyclical convergence and divergence of topics in team communication; within the convergence–divergence pattern, strong teams have fewer topics in their topic models than weaker teams; and teams show characteristics of product, project, course, and other themes within each topic. We provide evidence that the analysis of enterprise social networking messages, with advanced topic modelling techniques, can uncover insights into design processes and can identify the communication patterns of successful teams.
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来源期刊
Design Science
Design Science ENGINEERING, MANUFACTURING-
CiteScore
4.80
自引率
12.50%
发文量
19
审稿时长
22 weeks
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