Concepts of performance in post-occupancy evaluation post-probe: a literature review

ABSTRACT Building performance is a widely held goal in the architecture, engineering and construction industries, driven by a shared pursuit of the triple bottom line. This research paper re-examined the term ‘performance’ and its characterization in post-occupancy evaluation (POE) literature using a semi-systematic review of 160 articles published since 2008. The review identified how performance parameters have been defined, what the dominant attributes of studies are and what metrics have been used to measure them. A thematic content analysis found that many new priorities had emerged in recent years, problematizing Preiser et al.’s 1988 construct of the concept. The main contribution of this paper is a new expanded definition of ‘performance’ in terms of three interrelated domains: building, people and organization, and the development of subcategories for more nuanced analysis. This definition builds on the building performance-people performance paradigm first established by the UK’s PROBE initiative and responds to several shifts in thinking the review results revealed, including a shift from deterministic thinking towards a more bidirectional understanding of the person-environment relationship. Results were further distilled into recommendations to be used by researchers, practitioners and policymakers to identify performance areas of interest and develop more adaptive, integrated approaches to POE work.