全面质量管理在改善患者体验和结果方面的作用

Q4 Medicine

British Journal of Health Care Management Pub Date : 2022-10-02 DOI:10.12968/bjhc.2021.0082

Anas Haroun, Omar Ayaad, Majeda A Al-Ruzzieh, Malik Ayyad

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引用次数: 2

摘要

全面质量管理是指在组织的各个层面努力创造和维持一种氛围，在这种氛围中，员工可以不断发展自己的能力，提供客户认为特别有价值的按需产品和/或服务。自20世纪80年代末以来，全面质量管理已在医疗保健部门使用。本研究探讨了全面质量管理对患者体验和结果的影响，考虑了全面质量管理的不同维度:以客户为中心、员工全面参与、集成系统、持续改进、基于事实的决策和沟通。总体而言，全面质量管理被发现对患者有积极的影响，尽管需要进一步评估全面质量管理如何改善患者的结果和体验，并在未来继续这样做。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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The role of total quality management in improving patient experiences and outcomes

Total quality management refers to efforts at all levels of an organisation to create and sustain an atmosphere in which employees can continuously develop their ability to provide on-demand products and/or services that customers find especially valuable. Total quality management has been used in the healthcare sector since the late 1980s. This study explores the impact of total quality management on patient experiences and outcomes, considering the different dimensions of total quality management: customer focus, total employee involvement, integrated systems, continual improvement, fact-based decision making and communication. Overall, total quality management was found to have a positive impact on patients, although further evaluation is needed regarding how total quality management has improved patient outcomes and experiences, and can continue to do so in the future.

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来源期刊

British Journal of Health Care Management Medicine-Health Policy

CiteScore

1.10

自引率

0.00%

发文量

期刊介绍： British Journal of Healthcare Management (BJHCM) is the independent monthly journal which is essential reading for all health service managers, policymakers, influencers and commentators. Launched in 1995, BJHCM mixes peer-reviewed management articles with interviews, analysis and comment to bring you a sharp, topical and valuable insight into what"s happening in and around the NHS. To reflect the way that the NHS is changing, the journal has recently received a major face-lift and several new features now appear alongside BJHCM"s excellent state-of-the-art review articles and celebrated columnists.