Reforming Queensland’s police complaints system: recent inquiries and the prospects of a best practice model

ABSTRACT This paper critiques three recent inquiries and recommended changes in practice around the management of complaints against police in the state of Queensland, Australia, with a view to advancing a best practice model internationally. A civilian oversight system, closely aligned to a ‘civilian control’ model, was introduced in Queensland as part of a reform program following the 1989 Fitzgerald Inquiry into police corruption. However, external control of complaints was almost completely eroded over a 30-year period. The resumption of police control resulted in recurring scandals and widespread stakeholder disaffection. These issues came to a head and were addressed to varying degrees through three inquiries across 2022: the Review of Culture and Accountability in the Queensland Public Sector (‘Coaldrake Review’), the Commission of Inquiry relating to the Crime and Corruption Commission (‘Fitzgerald and Wilson Inquiry’) and, in particular, the Commission of Inquiry into Queensland Police Service Responses to Domestic and Family Violence (‘Richards Inquiry’). The combined findings and recommendations demonstrated the need for rigorous institutional independence and transparency in the processing of complaints, along with a range of complementary integrity management strategies to ensure adequate accountability of police.