工作场所排斥与服务绩效:工作紧张、组织认同和工作投入的中介作用

IF 1.2 Q4 MANAGEMENT

JOURNAL OF GENERAL MANAGEMENT Pub Date : 2022-11-28 DOI:10.1177/03063070221121506

D. Mattar, Joy J Haddad, Chloe J Haddad

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引用次数: 0

摘要

鉴于实证证据表明工作场所排斥与反生产行为之间的关系，本研究旨在解决在集体主义文化中，工作场所排斥对服务绩效的影响。EFA和CFA是根据242名受访者在线收集的定量数据进行的。评估信度和效度。研究发现，工作压力、组织认同和工作投入对工作场所排斥与服务绩效之间的关系起部分中介作用。在这种集体主义背景下，组织认同被证明可以缓冲工作场所排斥对服务绩效的负面影响，支持早期研究的结果。强调了不同的含义，并对未来的研究提出了建议。

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Workplace ostracism and service performance: The mediating role of job tension, organizational identification, and work engagement

Given the empirical evidence indicating the relationship between workplace ostracism and counterproductive work behavior, this study aims to tackle, in a collectivistic culture, the impact of workplace ostracism on service performance. EFA and CFA were run on the quantitative data collected, online, from 242 respondents. Reliability and validity were assessed. The findings reveal that the relationship between workplace ostracism and service performance is partially mediated by job tension, organizational identification, and work engagement. Organizational identification, in such a collectivistic context, is shown to buffer the negative impact of workplace ostracism on service performance, supporting the results of earlier studies. Different implications are highlighted and recommendations for future research are communicated too.

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来源期刊

JOURNAL OF GENERAL MANAGEMENT MANAGEMENT-

CiteScore

2.60

自引率

33.30%

发文量

期刊介绍： Journal of General Management is quarterly peer reviewed journal, with a mission to provide thought leadership by publishing articles on managerial practices with organisation-wide or cross-functional implications. We seek original theoretical and practical insights into general management in all types of organisations.