超越同一地点:初级保健诊所员工工作站的视觉连接和员工沟通

IF 5.2 2区 心理学 Q1 ENVIRONMENTAL STUDIES
Lisa Lim, R. Kanfer, Robert J. Stroebel, C. Zimring
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引用次数: 8

摘要

医疗保健提供者之间沟通的重要性早已得到认可,许多医疗保健组织正在实施基于团队的护理,重点是员工沟通。虽然之前在各种环境中的实证研究说明了构建环境在用户沟通中的作用,但缺乏量化的人际空间指标来预测互动。本研究通过实证研究四家提供团队护理的初级保健诊所,调查了不同尺度的人际空间指标如何预测员工沟通模式。我们发现,工作人员中视觉联系较高的诊所工作人员报告说,沟通更及时、更频繁。我们还发现,当工作人员的工作站在视觉上相连时,他们之间的交谈频率会更高。这项研究的发现有望帮助设计师和设施经理提供精心设计的基于团队的诊所布局,而不仅仅是团队成员的共享工作空间,以改善员工沟通。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Beyond Co-location: Visual Connections of Staff Workstations and Staff Communication in Primary Care Clinics
The importance of communication among healthcare providers has been long recognized, and many healthcare organizations are implementing team-based care, with emphasis on staff communication. While previous empirical studies in various settings illustrate the role of built environments in user communication, there is a lack of quantified interpersonal spatial metrics to predict interactions. This study investigates how interpersonal spatial metrics at different scales predict staff communication patterns by empirically studying four primary care clinics that provide team-based care. We found that staff members in clinics with higher visual connections among staff members reported more timely and frequent communication. We also found that staff members talked to each other more frequently when their workstations were visually connected. The findings of this study are expected to help designers and facility managers provide well-designed team-based clinic layouts, beyond just shared work spaces for team members, for improved staff communication.
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来源期刊
CiteScore
13.30
自引率
1.80%
发文量
13
期刊介绍: Environment & Behavior is an interdisciplinary journal designed to report rigorous experimental and theoretical work focusing on the influence of the physical environment on human behavior at the individual, group, and institutional levels.
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