What Patrons Really Want (In Their Streaming Media): Using Focus Groups to Better Understand Emerging Collections Use

ABSTRACT With the increasing use of streaming video in distance and in-person learning, e-resource librarians are working to support faculty in choosing, finding, and licensing appropriate content, and deciding how best to allocate budgets to build appropriate collections. To inform their work, e-resource librarians at the University of North Carolina at Greensboro held focus groups with faculty in 2019. They found that better discovery within the library catalog and stronger liaison librarian awareness of streaming collections could help faculty find content appropriate to their disciplines. They uncovered a preference for chapters or the ability to divide into short clips in order to share digestible segments in class, as well as an overreliance on YouTube that highlighted the need for copyright outreach with faculty.