Theoretical research in key performance indicators measurement of logistics service providers

The output of a planning process is a set of assigned individual tasks to resources at a certain point in time. This paper focuses on the performance parameters and objectives that play a role in the planning process. In order to gain insight into the factors which play a role in designing new software systems for Logistical Service Providers (LSPs). Therefore, we study the area of Key Performance Indicators (KPI). Typically, KPIs are used in a post-ante context: to evaluate a company’s past performance. We reason that KPIs should be utilized in the planning phase as well. The paper describes the extended literature survey that we conducted and introduces a novel framework that captures the dynamics of competing KPIs by positioning them in the practical context of an LSP. This framework could be a valuable input into the design of a future generation of information systems capable of incorporating the business dynamics of today’s LSPs.