回顾汇报:一种在急诊科心脏骤停后进行“热汇报”的协作分布式领导方法——一个质量改进项目。

IF 1.7 Q3 HEALTH POLICY & SERVICES
Shobha James, P. Subedi, Buddhike Sri Harsha Indrasena, J. Aylott
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引用次数: 0

摘要

目的本文的目的是将心脏骤停后的热汇报过程重新概念化为跨多学科团队的协作和分布式过程。热点汇报有多种好处,但其实施也存在障碍。促进热汇报讨论通常属于医生的职权范围;然而,美国心脏协会(American Heart Association)建议“由一名辅导员,通常是医疗保健专业人员,领导一场讨论,重点是确定提高绩效的方法”。通过分布式领导方法赋予护士权力,有助于更广泛的医疗团队参与和促进热汇报过程,同时减轻主治医生的认知负担。设计/方法/方法采用混合方法评估急诊科工作人员的经历,以确定他们在心脏骤停后的热汇报经历。有报道称,一些工作人员对心脏骤停后未解决问题的负面经历表示不满。一项审计发现,2019年没有发生任何热点汇报。一个质量改进项目(医疗保健改进模型)使用了2020年3月至2021年9月的四个计划-实践-研究-行动周期,使用两份问卷和半结构化访谈,让团队使用分布式领导方法设计和实施热点汇报工具。结果第一次调查(n=78)为在急诊室进行热点汇报提供了共识(84%在急诊室;85%在重症监护室(ICU);92%来自急性医学)。在实施热汇报工具三个月后,12次心脏骤停中有5次进行了热汇报,热汇报比基线的0%增加了42%。热汇报开始嵌入ED;然而,六个月过去了,执行工作仍然不一致,障碍依然存在。第二项调查的结果(n=58)表明,医生可能不相信热汇报过程的好处,特别是它对提高团队绩效的好处,与医生相比,护士似乎更投入于热汇报。研究局限性/含义以下是现有的热门汇报工具;例如STOP 5和Take STOCK;然而,使用QI方法创建一个特定的工具,根据特定的ED环境进行定制,可能会产生更高水平的多学科团队参与,并导致角色和责任的分散。当人们参与到影响他们的决策中,当他们有机会影响变革时,变革就会被接受。这种方法更有可能通过分布式领导实现,而不是通过更传统的自上而下的分级领导方法。ORIGINALITY/VALUE据作者所知,这项研究是第一项将皇家学院质量改进要求与协作和分布式医疗领导方法相结合的研究,以指导变革项目在ED中实施热点汇报。ED需要创建一种持续的质量改进文化,以支持领导力和QI方法的结合,推动和维持分布式领导力的成功变革,从而支持ED多学科团队实施临床方案。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Review DebrIeF: a collaborative distributed leadership approach to "hot debrief" after cardiac arrest in the emergency department - a quality improvement project.
PURPOSE The purpose of this paper is to re-conceptualise the hot debrief process after cardiac arrest as a collaborative and distributed process across the multi-disciplinary team. There are multiple benefits to hot debriefs but there are also barriers to its implementation. Facilitating the hot debrief discussion usually falls within the remit of the physician; however, the American Heart Association suggests "a facilitator, typically a health-care professional, leads a discussion focused on identifying ways to improve performance". Empowering nurses through a distributed leadership approach supports the wider health-care team involvement and facilitation of the hot debrief process, while reducing the cognitive burden of the lead physician. DESIGN/METHODOLOGY/APPROACH A mixed-method approach was taken to evaluate the experiences of staff in the Emergency Department (ED) to identify their experiences of hot debrief after cardiac arrest. There had been some staff dissatisfaction with the process with reports of negative experiences of unresolved issues after cardiac arrest. An audit identified zero hot debriefs occurring in 2019. A quality Improvement project (Model for Healthcare Improvement) used four plan do study act cycles from March 2020 to September 2021, using two questionnaires and semi-structured interviews to engage the team in the design and implementation of a hot debrief tool, using a distributed leadership approach. FINDINGS The first survey (n = 78) provided a consensus to develop a hot debrief in the ED (84% in the ED; 85% in intensive care unit (ICU); and 92% from Acute Medicine). Three months after implementation of the hot debrief tool, 5 out of 12 cardiac arrests had a hot debrief, an increase of 42% in hot debriefs from a baseline of 0%. The hot debrief started to become embedded in the ED; however, six months on, there were still inconsistencies with implementation and barriers remained. Findings from the second survey (n = 58) suggest that doctors may not be convinced of the benefits of the hot debrief process, particularly its benefits to improve team performance and nurses appear more invested in hot debriefs when compared to doctors. RESEARCH LIMITATIONS/IMPLICATIONS There are existing hot debrief tools; for example, STOP 5 and Take STOCK; however, creating a specific tool with QI methods, tailored to the specific ED context, is likely to produce higher levels of multi-disciplinary team engagement and result in distributed roles and responsibilities. Change is accepted when people are involved in the decisions that affect them and when they have the opportunity to influence that change. This approach is more likely to be achieved through distributed leadership rather than from more traditional top-down hierarchical leadership approaches. ORIGINALITY/VALUE To the best of the authors' knowledge, this study is the first of its kind to integrate Royal College Quality Improvement requirements with a collaborative and distributed medical leadership approach, to steer a change project in the implementation of a hot debrief in the ED. EDs need to create a continuous quality improvement culture to support this integration of leadership and QI methods combined, to drive and sustain successful change in distributed leadership to support the implementation of clinical protocols across the multi-disciplinary team in the ED.
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来源期刊
Leadership in Health Services
Leadership in Health Services HEALTH POLICY & SERVICES-
CiteScore
2.90
自引率
17.60%
发文量
51
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