How street-level bureaucrats exercise their discretion to encourage clients’ political participation: A case study of Israeli LGBTQ+ teachers

Do street-level bureaucrats exercise discretion to encourage clients’ political participation? If so, how, and in what way is it demonstrated? This study examines these questions empirically through 36 semi-structured in-depth interviews with LGBTQ+ (lesbian, gay, bisexual, transgender, and queer) teachers in Israel. Findings reveal that these street-level bureaucrats encourage clients to participate politically through strategies they adopt both inside and outside the work environment. In the classroom their lessons contain political content and expressions of political protest. Outside school they employ digital media to influence students. Clients’ political participation is manifested both jointly with street-level bureaucrats and independently of them.