困境旅游目的地中小旅游企业的危机管理与应变能力

IF 1 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM
Regis Musavengane, Erisher Woyo, Wilfreda I. Chawarura
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引用次数: 0

摘要

困境目的地具有影响中小企业在危机期间和危机后生存的独特外生因素。本研究利用一个陷入困境的国家的新冠肺炎引发的危机案例,探讨了中小型旅游企业在危机中生存和失败的基础。该研究采用了定性研究方法和关键案例研究设计,其中使用访谈从中小型企业主那里获得数据。通过专题分析对参与者的答复进行了分析。从研究中可以看出,主要的生存节点包括强大的政治联系、社会资本、缺乏政策执行、混乱的货币体系和适应当前环境的设施转换。提出了一个框架,为中小型企业在严重危机运营环境中管理其业务提供见解和工具。这篇文章缩小了发展中国家中小企业危机管理和复原力文献的差距。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Crisis Management and Resilience of Small to Medium Tourism Enterprises in a Distressed Destination
Distressed destinations have distinctive exogenous factors influencing the survival of small to medium enterprises during and postcrisis. Using COVID-19-induced crisis cases in a distressed nation, this study interrogates the underpinnings for the survival and failure of small and medium tourism enterprises during a crisis. The study adopted a qualitative research approach and a critical instance case study research design where interviews were used to obtain data from small and medium enterprise owners. Responses from participants were analyzed through thematic analysis. From the study, it emerged that the major survival nodes include strong political connections, social capital, lack of policy enforcement, and chaotic currency system and facility conversion to suit the prevailing environment. A framework that gives small and medium enterprises insights and tools to manage their businesses during a severe crisis operating environment is proposed. The article narrows the gap in crisis management and resilience literature of small to medium enterprises in developing countries.
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来源期刊
Tourism Review International
Tourism Review International HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
3.90
自引率
11.80%
发文量
19
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